Misty M. Miller
Howard,Ohio
Summary
Experienced team leader adept at efficiently operating departments to achieve organizational goals. Successful in aligning employees with roles that optimize performance and drive overall success. Proactive and diligent, constantly seeking operational enhancements.
Overview
20
20
years of professional experience
Work History
Area Director of Operations
Caregiver LLC/CG-HHC
01.2023 - Current
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread collaboration and supporting lasting internal partnerships.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitor and Oversite of Multiple Counties.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Fleet and Facilities Monitoring.
- Coached and supervised employees and managed human resources functions.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Provided human resources support to formulate solutions with employees.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Reported investigative findings to management and human resources.
- Assisted human resources professionals with workforce development.
- Oversaw clinic financial management, recruitment and human resources.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Reviewed human resources paperwork for accuracy and completeness.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Experienced analyzing documentation, making recommendations and advising staff on matters involving human resources, procurements and administration.
- Gathered and prepared weekly payroll documentation to support human resources and payroll departments.
- Managed financial, operational and human resources to optimize business performance.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Analyzed documentation, made recommendations and advised staff on matters involving human resources, procurements and administration.
- Approved and oversaw operating policies and procedures for financial, IT, human resources and facilities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Maintained facility grounds, equipment, and safety compliance.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Developed and oversaw budgets for facilities and worked within cost restraints.
Program Coordinator
Caregiver LLC/ CG-HHC
10.2021 - 01.2023
- Designed program implementation and maintenance plan.
- Establish and build relationships with County Board and area resources.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Monitored programming schedules, conformance to guidelines and quality.
- Scheduled and monitored sites for compliance.
- Oversaw staff schedules and assignments to handle programming demands.
- Identified risks and developed mitigation plans.
- Monitored programming trends to keep content relevant and up-to-date.
- Training employees on DODD compliance and DODD and company expectations.
- Provide Direct Care
- Ensure the safety and well being of Individuals served by CG-HHC.
- Attend Admissions Meetings/ ISP Meetings.
- Maintain Efficient and timely communication to necessary entities.
- Ensure Medications are in location. Ensure all medical appointments are kept and attended.
- Documentation filing and storage.
Program Coordinator/Home Coordinator
Concepts in Community Living, Inc.
01.2020 - 10.2021
- Scheduling shifts, ensure documentation is completed and accurate
- Responsible for time sheet accuracy
- Implementing Individual Service Plans
- Ensure medical appointments are up to date
- Reconcile budget folders for each individual
- Attention to Maintenance issues in the homes
- Ensuring site monitoring for each location, ensuring supplies in home are readily accessible, attending to staff and client concern
- Shop, prepare meals, and preform light housekeeping duties
- Assist patients into and out of bed, automobile, and community mobility
- Assist patient to dress, bathe and groom self
- Administer prescribed oral medications under written direction of physician and as directed by home care nurse
Direct Support Professional Caregiver
CCL LLC.
12.2009 - 10.2021
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Completed regular check-ins and progress report for each client.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Patient Coordinator
Midwest Innovations/ Midwest Health Services
01.2007 - 01.2009
- Organized functions such as dances, picnics, and fundraisers
- Filed confidential documents
- Ensured safety and well-being of DD individuals
- Cared for patients in their homes
- Changed bed linens, washed and ironed laundry and cleaned patient quarters
- Purchased, prepared and served food to patient
- Assisted patient to dress, bathe and groom self
- Maintained records of services performed and of apparent condition of patient
Bindery Associate
Shannon Staffing/Coyne Graphic Finishing
01.2005 - 01.2007
- Tended bindery machines
- Inspected product for defects and prepared product for shipping
- Maintained orderly work area
Education
Licensed Massage Therapist -
Knox County Career Center
Mt. Vernon, OHDiploma - undefined
Mount Vernon High School
Mt. Vernon, OHSkills
- Human resources management
- Workforce planning
- Facilities management
- Schedule oversight
- Staff development
- Recruitment and retention
- Operations management
- Leadership training
- Organizational development
- Operations oversight
- Quality assurance
- Risk mitigation
- Operational efficiency
Timeline
Area Director of Operations
Caregiver LLC/CG-HHC
01.2023 - Current
Program Coordinator
Caregiver LLC/ CG-HHC
10.2021 - 01.2023
Program Coordinator/Home Coordinator
Concepts in Community Living, Inc.
01.2020 - 10.2021
Direct Support Professional Caregiver
CCL LLC.
12.2009 - 10.2021
Patient Coordinator
Midwest Innovations/ Midwest Health Services
01.2007 - 01.2009
Bindery Associate
Shannon Staffing/Coyne Graphic Finishing
01.2005 - 01.2007
Diploma - undefined
Mount Vernon High School
Licensed Massage Therapist -
Knox County Career Center
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