Misty Moffett
Winchester,VA
Summary
Organized office professional with top-notch administrative skills and solid background in the Medical and Construction industries. I have a proven track record of surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
19
19
years of professional experience
Work History
Administration Clerk
Valley Health
12.2018 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Handled incoming phone calls and answered questions from callers.
- Typed, formatted and edited professional correspondence.
- Scheduled appointments and managed calendars for staff members.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine, and special requirements.
- Established and maintained standard office procedures to achieve demanding targets.
- Answered over 100 calls each day on multi-line telephone systems, supporting communication needs of 40 staff members.
- Directed day-to-day program delivery with utmost efficiency and tight cost controls to consistently achieve budget targets.
- Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Provided meeting support by taking minutes and dictations.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
Administrative Assistant
Preferred Appraisals
03.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Office Manager
Feathers & Sons Roofing
06.2005 - 03.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
John Handley High School
Winchester, VA06.1996
Skills
- Proficient in Microsoft, Epic, Quick Books
- File and Database Management
- Processing Mail
- Administrative Tasks
- Customer Satisfaction
- Cash Handling
- Mail Processing
- Database Management
- Operations Support
- Schedule and Calendar Management
- Mail Sorting
- Record Preparation
- Mail Handling
- Relationship Building
- Point of Sale Operation
- Office Supply Management
- Switchboard Operation
- Scheduling
- Records Maintenance
- Calendar Management
- Invoice Processing
- Information Processing
- Schedule Oversight
- Document Control
- Appointment Scheduling
- Researching Issues
- Telephone Reception
- Ordering of Supplies
- Paperwork and Documentation
- Document Scanning
- File Organization
- Professional Relationship Building
- Customer Communication
- Editing and Proofreading
- Telephone Etiquette
- Interpersonal and Written Communication
- Data Entry
- Word Processing
- Business Correspondence
- Inventory Management
- Conflict resolution
- Time management
- Attention to detail
- Travel arrangements
- Database maintenance
- Effective communication
- Organizational skills
- Microsoft Office expertise
- Interpersonal skills
- Document management
- Customer service orientation
- Expense tracking
- Resource allocation
- Report preparation
- Confidentiality maintenance
- Project coordination
- Multitasking capabilities
- Administrative support
- Record keeping
- Data entry proficiency
- Team collaboration
- Scheduling appointments
- Meeting coordination
- Problem-solving abilities
- Office equipment operation
- Bookkeeping
- Information Security
- Quality Control
- Research
- Cash Management
- Database Entry
- File Maintenance
- Performance Management
- Business Development
- Strategic Planning
- Marketing
- Contract Management
- Staff Development
- Policy Implementation
- Business Administration
- Operations Management
- Financial Management
- Expense Tracking
- Complex Problem-Solving
- Negotiation
- Business Planning
- Time Management
- Sales Techniques
- Project Management
- Key Performance Indicators
- Schedule Preparation
Timeline
Administration Clerk
Valley Health
12.2018 - Current
Administrative Assistant
Preferred Appraisals
03.2018 - Current
Office Manager
Feathers & Sons Roofing
06.2005 - 03.2018
High School Diploma -
John Handley High School
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