Misty Mongold
Surprise,AZ
Summary
Dependable health care worker serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
Work History
Patient Service Associate II
Preferred Home Care
08.2019 - Current
- Provides a superior experience for patients, payors, and referral sources.
- Accesses both internal and external customer service skills by showing compassion to patients by being professional and showing the ability to listen and assess their needs.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
Patient Transportation Aide
Veyo
03.2019 - 06.2019
- Improved patient satisfaction by providing timely and efficient transportation services.
- Ensured patient safety during transport by adhering to all hospital protocols and guidelines.
- Enhanced communication between medical staff and patients by relaying important information regarding appointments, tests, or procedures.
- Supported the efficiency of hospital operations by promptly responding to transport requests from medical personnel.
- Assisted in reducing patient wait times for appointments by optimizing transport schedules and routes.
Insurance CSR
General Dynamics
10.2018 - 03.2019
- Answer incoming calls providing general health care information to callers
- Assist callers with filling out online application for health insurance and submitting it electronically to plan provider for processing.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Senior CSR
Terminix
01.2018 - 09.2018
- Resolve questions in a timely and professional manner to ensure customers are happy and improve customer retention.
- With enthusiasm, interact with the customer base to gauge and monitor overall customer satisfaction levels.
- Branch level revenues through efforts to retain existing customers and increase the value of service.
- Reduced callbacks by consistently performing high-quality service and ensuring customer satisfaction.
- Increased company revenue with upselling additional services to clients based on their specific needs.
Research Analyst
Connect Force
03.2016 - 01.2018
- Background checking the information supplied to a potential employer by a job applicant in his or her resume, application, and interviews.
- Investigated candidates background based on employment, education, criminal records, and credit history.
- Boosted team efficiency with rigorous attention to detail and adherence to deadlines when completing projects.
Appointment Setter
Eschelon Finacial Group LLC
05.2013 - 03.2015
- Made outbound calls to potential customers keeping in mind the DNC list.
- Set qualified sales appointments for sales personnel to follow up on.
- Assist management in exceeding sales quota.
- Maintain records of all call activities including follow-ups.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Education
Medical Specialties -
CollegeAmerica
01.2021
Ged -
College America
01.2018
Skills
- Patient Education
- Quality Assurance
- Telephone Etiquette
- Computer Proficiency
- Healthcare Knowledge
- Excellent Communication
- Teamwork and Collaboration
- Decision Making
- Patient Confidentiality
- Organizational Skills
- Adaptability and Flexibility
References
- Steven Jording, (602) 525-4080, Supervisor at Eschelon Financial Group
- Renee McCormick, (602) 806-4820, Supervisor at Turn Key Solutions
Timeline
Patient Service Associate II
Preferred Home Care
08.2019 - Current
Patient Transportation Aide
Veyo
03.2019 - 06.2019
Insurance CSR
General Dynamics
10.2018 - 03.2019
Senior CSR
Terminix
01.2018 - 09.2018
Research Analyst
Connect Force
03.2016 - 01.2018
Appointment Setter
Eschelon Finacial Group LLC
05.2013 - 03.2015
Medical Specialties -
CollegeAmerica
Ged -
College America
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