Misty Montes
Office Manager
Rowelesburg,WV
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
Pro To Col Sport Systems
11.2020 - 04.2023
- Manage all aspects of office from ordering supplies, hiring, firing, onboarding employees, and ordering supplies to make sure each client walks away with a one-of-a-kind elite client experience
- Ability to multitask
- Answering high volume of calls and scheduling
- Managing check-in process for appointments
- Perform data entry of new client profiles and update existing ones in membership database
- Provide excellent customer service to all of clients
- Address and resolve customer questions and issues and maintain contact long as necessary to keep everyone informed of what is going on with client
- Sort and distribute incoming mail, packages, or other correspondences
- Maintaining, cleaning, and organizing reception area
- Monitor retail merchandise including selling of clothing, client packages
- Receive and schedule appointments for all departments using scheduling software and following Pro To Col Sport Systems policies
- Checking out of all clients, taking payments for their service
- Efficiently process transactions with client software
- Creating flyers, mass emails, and promotional material
- Video editing and recording for YouTube Channel
- The last two months took over all of the social media and video editing
- This includes posting and editing videos on CapCut, Instagram, and TikTok
- Extremely proficient with Canva and Adobe Illustrator to produce flyers, tri-fold brochures, and all marketing material
- I have also taken over role of HR in business, dealing with implementation of the up-to-date employee handbook
- Making sure staff is compliant with all training and certifications
- Making sure the company is compliant with new labor laws that come out and get implemented and explained to employees
- Hiring and firing of staff and explaining to employee their rights by CA state laws
- Make sure that all bills are up to date and paid and up to date and make sure are staying on budget
- In charge of ordering all supplies and keeping track of what is needed for the building
- Involved with creation and editing of the upcoming class that will be putting out
- It will be released on video and in book form
- Maintaining excellent client and vendor relationships
- Cultivating new business for company through community outreach and events in the community.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Office Manager
Coldwell Banker Legacy
07.2019 - 04.2020
- Manage all aspects of office from ordering supplies, hiring, firing, onboarding employees, and ordering supplies to make sure each client walks away with a one-of-a-kind elite client experience
- Ability to multi tasks
- Answering high volume of calls and scheduling
- Managing check-in process for appointments
- Perform data entry of new client profiles and update existing ones
- Provide excellent customer service to all of clients
- Sort and distribute incoming mail, packages, or other correspondences
- Maintaining, cleaning, and organizing reception area
- Distribute pay from closed transactions
- Maintained all client and employee databases
- Checking all realtors paperwork on transactions to ensure realtors are compliant with all real estate laws.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
Realtor
Realty One Of New Mexico
05.2014 - 05.2019
- Guiding clients through home buying process
- Building relationships with lenders, inspectors, and title companies to ensure smooth transaction
- Complaint on all paperwork according to state and federal laws
- Taking additional continuing education courses to maintain compliance for state and federal laws
- Budgeting
- Proper handling of all confidential financial information
- Held first time homebuyer classes for free to educate the community
- Worked with clients who did not have citizenship and guided them through buying their first home
- Worked with military members transferring and purchasing a home
- Maintained organized files of clients and what was going on with their transactions, and making sure all paperwork is completed in a timely manner to ensure a successful closing
- Clear lines of communication with other realtors during the process and with clients and people on both sides of the transactions
- Maintained relationships with clients even after transactions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Compared recently sold area properties to determine competitive market prices.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Office Manager
Zales Jewelers
08.2011 - 03.2014
- Structured work in support of office, business, or fiscal operations
- Performed general office support duties such as preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources
- Knowledge of organization rules and procedures and training, experience, working knowledge related to an office or business environment
- Extensive practical knowledge of the procedures, methods, and practices of a professional or administrative field
- Follow tasks, methods, and procedures that were laid out in published or oral instructions and covered by established precedents or guidelines
- Compiled figures, maintained records, compiled reports, or performed other procedural work
- Performed clerical review of cash supporting documents (e.g., vouchers, checks, money orders, and bonds) to ensure signatures were authentic; corrected automatic data processing codes have been entered; written and numerical amounts agree; dates were within prescribed limits; arithmetic computations were correct; and appropriate authorities had certified the documents
- Operated cash registers of cash and cash processed documents; disburse funds; maintained change ; performed other related cash processing duties
- Examined vouchers to verify requests made against the record of what was authorized
- Compared requests and statements against various authorizing documents, with receipt, delivery, inspection or acceptance certificates, or with other available papers and records
- Implemented procedures and regulations required to examine and process invoices, vouchers, and related documents
- Performed administrative tasks such as securing missing facts, forms, receipts, or signatures and performed administrative tasks such as filing, and coding
- Examine personnel actions, pay changes, and employee requests and make appropriate changes to master records which serve as a basis for pay and leave computation and affect the disbursement of pay
- Answered requests from and provide advice to employees,and supervisors on rules, regulations, and procedures relating to pay.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Diploma -
Preston County High School
Kingwood, WVNo Degree - General
Potomac State Unversity
Keyser, WVNo Degree - Business Management
New Mexico State University
Las Cruces, NMNo Degree - Business Management
CNM
Albuquerque, NMSkills
- Strong Customer Service Background
- Strong Organization Skills
- Social Media
- Multitasking
- Payroll
- Human Resource
- Self Motivate
- Leadership
- Business Planning
- Shrinkage Prevention
- Consulting Supervisors
- Employee Coaching and Mentoring
- Performance Motivation
- Office Supplies and Inventory
Timeline
Office Manager
Pro To Col Sport Systems
11.2020 - 04.2023
Office Manager
Coldwell Banker Legacy
07.2019 - 04.2020
Realtor
Realty One Of New Mexico
05.2014 - 05.2019
Office Manager
Zales Jewelers
08.2011 - 03.2014
Diploma -
Preston County High School
No Degree - General
Potomac State Unversity
No Degree - Business Management
New Mexico State University
No Degree - Business Management
CNM
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