Misty Motte
Property Management
Fayetteville,NC
Summary
Established Assistant Property Manager thriving on interacting with people of all ages and personalities and experienced developing successful resident retention programs. Knowledgeable about property management. Offering successful career history spanning more than six years.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Van Metre
Spring Lake , NC
10.2022 - 12.2024
- Explained policies and procedures to tenants and enforced rules.
- Kept records of correspondence with residents and tenants.
- Collected monthly rental fees, deposits and payments.
- Handled security deposit refunds.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Inspected properties, took pictures and developed engaging listings to
Assistant Property Manager
First Communities Management
Fayetteville, NC
06.2016 - 09.2022
- Responding to inquiries, processing rental applications, and resolving tenant complaints.
- Ensuring maintenance requests are handled in a timely manner, and overseeing vendor relationships.
- Assisting with advertising available units, showing properties, and managing lease agreements.
- Assisting with rent collection, bookkeeping, and preparing financial reports.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Making sure CRM is at zero every day, with proper follow-ups.
Education
High School Diploma -
06.2000
Skills
- Housing regulations
- Security deposit refunds
- Vacant unit monitoring
- Policy enforcement
- Relationship building and rapport
- Fair housing mandates
- Sales and marketing
- Knowledge of leasing and market conditions
Certification
- Fair Housing Certification- Various certifying bodies or state agencies.
- Tax Credit Specialist (TCS)- National Center for Housing Management.
- Risk Reduction Certificate Program- Miscellaneous insurance or risk management organizations.
- Specialist in Housing Credit Management® (SHCM®)- National Affordable Housing Management Association.
- Leading Professional in Ethics and Compliance (LPEC)- Ethics & Compliance Initiative.
- Registered in Apartment Management (RAM) - National Associated Builders and Owners.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 1% delinquency through effectively helping with collecting rent in a timely manner.
- Documented and resolved all maintenance issues which led to zero repeat work orders.
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
Timeline
Assistant Property Manager - Van Metre
10.2022 - 12.2024
Assistant Property Manager - First Communities Management
06.2016 - 09.2022
Cape Fear High School - High School Diploma,
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