Misty Murphy
Lewisville,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at VSP Inc, leveraging exceptional problem-solving abilities. Skilled in active listening and critical thinking, and effective communication.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
VSP Inc
04.2018 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Expeditor
VSPOne
12.2008 - 03.2011
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Pre-production/Lab Technician
Hoya Vision Care
01.2001 - 11.2008
- Oversaw items in inventory and reordered before supplies diminished.
- Contributed to team collaboration by assisting colleagues in troubleshooting issues and sharing technical expertise.
- Maintained a safe working environment by enforcing strict safety procedures and proper equipment usage.
- Streamlined workflow processes for increased productivity, resulting in timely completion of projects.
Education
No Degree - General Studies
North Central Texas College
Corinth, TX05.2003
High School Diploma -
Lewisville High School
Lewisville, TX05.2001
Skills
- Customer Service
- Problem-Solving Abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Microsoft Excel
- Microsoft Outlook
- Order Processing
- Call Center Experience
- Salesforce Knowledge
Accomplishments
- Achieved 10 Touches per hour goal or more (Outbound) with accuracy and efficiency.
- Achieved 97% or more for Schedule Adherence Results.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
VSP Inc
04.2018 - 08.2024
Expeditor
VSPOne
12.2008 - 03.2011
Pre-production/Lab Technician
Hoya Vision Care
01.2001 - 11.2008
No Degree - General Studies
North Central Texas College
High School Diploma -
Lewisville High School
Similar Profiles
Renee GreeneRenee Greene
Customer Service Security Trainee at VSP IncCustomer Service Security Trainee at VSP Inc
VICKEY CHATMANVICKEY CHATMAN
Member Service Representative at VSP Vision CareMember Service Representative at VSP Vision Care
Cindy StainCindy Stain
Optical Sales Associate at VSP GlobalOptical Sales Associate at VSP Global