Misty Burchill
Summary
Strong dedication to working with customers to ensure pleasant, accurate and prompt service resulting in a positive image of myself as well as the company. Excel in both team work and alone situations. Ability to listen attentively, solve problems quickly and efficiently as well as maintain professional relationships with customers.
Overview
11
11
years of professional experience
Work History
Head Housekeeper
Guardian Inn
07.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces..
- Changed bed linens and collected soiled linens for cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
Advertising Account Executive
The Minot Daily News
12.2020 - 03.2023
- Helped customers in determining design and layout of sold and spec ads.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
Homemaker
Prairie Rose Home Services
11.2019 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted clients with activities of daily living ie: bathing, meal prep, exercise, medication set up
- Maintained cleanliness of clients homes ie: laundry, dusting, sweeping, mopping, dishes
- Client companionship
- Ran errands for clients ie: getting and sending mail, picking up medications, grocery shopping
Service Writer
Schatz Crossroads Truck Shop
05.2018 - 01.2019
- Responded to customer calls and emails to answer questions about products and services.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into database to track job status.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Furniture Sales Associate
I. Keating Furniture World
02.2014 - 07.2017
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
Guest Services Associate
I. Keating Furniture World
09.2012 - 02.2014
- Accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
- Exceeded specific company objectives by fostering relationships with sales staff and customers to increase revenue.
- Provided guest relations, schedule deliveries, order input and payment processing.
- Ran financing applications and paperwork
- Fostered close-knit relationships with clients by exemplifying top-notch customer service to drive revenue.
Education
No Degree - Pre Med
Valley City State University
Valley City, NDNo Degree - Nursing
North Central Kansas Technical College
Beloit, KS05.2004
High School Diploma -
Wildrose/Alamo High School
WIldrose, ND05.2001
Skills
- Relationship Building and Management
- Marketing and Sales
- Networking Skills
- Verbal Communication
- Dependable and Responsible
- Attention to Detail
- Customer Service
- Friendly and Helpful
- Organization
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Team Cooperation
Timeline
Head Housekeeper
Guardian Inn
07.2023 - Current
Advertising Account Executive
The Minot Daily News
12.2020 - 03.2023
Homemaker
Prairie Rose Home Services
11.2019 - 12.2020
Service Writer
Schatz Crossroads Truck Shop
05.2018 - 01.2019
Furniture Sales Associate
I. Keating Furniture World
02.2014 - 07.2017
Guest Services Associate
I. Keating Furniture World
09.2012 - 02.2014
No Degree - Pre Med
Valley City State University
No Degree - Nursing
North Central Kansas Technical College
High School Diploma -
Wildrose/Alamo High School
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