Overview
Work History
Education
Skills
Timeline
Generic

Misty Oliveira

Lahaina

Overview

24
24
years of professional experience

Work History

Human Resources Generalist

Royal Lahaina Resort & Bungalows
01.2025 - Current
  • Responsible for talent acquisition and recruitment of Managers and Associates hiring process for the Royal Lahaina Resort & Bungalows.
  • Conducts employee onboarding using the system (iCIMS) Intensive Case Management Services for chosen candidates. Communicating with the applicants up until their scheduled day of onboarding here at the Royal Lahaina.
  • Responsible for training and development initiatives for the associates on property such as Human Trafficking and Payment Card Industry (PCI) training, etc.
  • Assisting the Human Resources Manager with New Hire Orientation for all new hires coming to the ‘Ohana at the resort.
  • Prepares associates files for all incoming associates and updates any changes as needed for current associates, when complete - auditing the files for accuracy to ensure all files are complete before filing.
  • Creates and facilitates employee engagement plans, activities such as employee appreciation day, celebrated with Acai bowls or Shaved Ice for an example. Assisting in all special events that include associates on the property for example; coordinating the Easter egg hunt, Christmas parties, Associate of the Quarter, etc. to motivate associates and keep the morale in good spirit.
  • Assist with all Community Events that are held on property for example the Ho’ike for the Kamehameha III School.
  • Continuously monitoring the associate survey program to ensure issues and concerns are responded to in a timely manner by Executive Management.
  • Updating ILWU Union job openings weekly by posting all updates to the bulletin board to follow the current CBA agreement.
  • Maintaining the associate database in the HR/Payroll platform, updating rates, transfer changes and all other changes as needed in our Dayforce system.
  • Assist with internal/external HR related matters that arise on the property.
  • Constantly keeping up to date with all Human Resources policies and practices.
  • Systems that we use for Human Resources:
  • Automatic Data Processing (ADP) - Hiring system to enter all employee data connected to our Payroll System.
  • Timesaver - Associate/Managers system to access hours before transmitting to ADP
  • ICIMS - System platform that we use to advertise our job careers, and hire our candidates.
  • Dayforce - New payroll system that Royal Lahaina just transitioned to handle all our Human Resources and payroll needs.
  • Skill Survey - This is a referral system that is used for our job candidates.
  • HireRight
  • A Insight - System we use a background check system for our new hires.

Alana Spa Receptionist

Royal Lahaina Resort & Bungalows
11.2024 - 01.2025
  • Assist all incoming guests entering Alana Spa with Aloha making sure that they are comfortable and relaxed before their treatment.
  • Check incoming guests for scheduled appointments.
  • Assist with check in forms; ensuring all information is filled out completely.
  • Introducing the guests to their therapist and communicating all and any special needs.
  • Prepare a summary receipt of the treatments in the guest book and add all additional treatments to the summary to Close out Spa charges for the day after the guest has been in treatment to present to the guest.
  • Closing out charges to the inhouse guest room or charging the guest credit card.
  • Spa appointments change hour by hour each day, there are so many changes that we move around appointments as needed to fill all appointment gaps to fill up our day.
  • Consistently cleaning around the spa; sanitizing the entry doors after each treatment due to the oily residue on the handles and windows, wiping the checkout counter.
  • Answer all incoming phone calls and assist our guests with their needs for bookings or quotes and availability, checking all voicemails.
  • Prepare a summary receipt of the treatments in the guest book and add all additional treatments to the summary to Close out Spa charges for the day after the guest has been in treatment to present to the guest.
  • End of the day, after the last client I would run all necessary end of day reports, additional commission and gratuity to all therapists.
  • Final reports would be emailed to the Accounting and the Front Office Night Auditors.
  • Systems:
  • Book4time/Spa Soft - This is a user friendly system that we use for Royal Lahaina’s booking and retail needs.

Payroll Specialist Manager

Royal Lahaina Resort & Bungalows
12.2021 - 11.2024
  • In charge of processing bi-weekly payroll for all associates on a 317 pax property at the Royal Lahaina Resort & Bungalows.
  • Understanding of financial data for all payroll related processes for every payroll.
  • Learning and knowing all payroll policies and current laws and updates throughout the year, consistently keeping up with changes.
  • Auditing 9 departments; Housekeeping, Engineering, Grounds, Food & Beverage, Kitchen, Spa, Luau, Grounds, Security & Accounting every payroll for overtime hours, duplicated times entered into Time Saver, entered benefit hours and all other issues that arise prior to processing payroll.
  • In charge of entering any payroll adjustments for associates who are missing hours into time saver as needed for all departments.
  • Weekly auditing of overtime for every department, approvals for hours over 40+ would need pre-approval from the General Manager/Director of Finance. Managers would need to submit requests, complete a spreadsheet with associates names, hours and the reason for the overtime. Every pay period, I would audit the overtime request and verify approvals before any hours are processed in the system for payroll.
  • Assisting the General Manager and Director of Finance as needed with any inquiries that involve wages and any other payroll related matters.
  • After entering any payroll related updates for the current pay period, I would Input/export payroll hours from timesaver into Automatic Data Processing (ADP).
  • Auditing all wages prior to the process and all other changes that went into effect in the current payroll if the changes did not go into effect, I must cancel the process, make the changes and reprocess the payroll to audit the changes made. These updates involve the General Manager and Director of Finance approval as well.
  • Payroll Manager is in charge of preparing all deductions, garnishments, health & welfare for associates requested to complete this is another step that I would have to review when auditing the payroll.
  • Being readily available to prepare a last minute earning statement for an emergency check request for the Director of Human Resources. When associates are terminated, I must submit an earnings statement and check requests to the accounts payable for processing.
  • Before the process of payroll, I would involve the General Managers and Director of Finance to obtain approvals before accepting the payroll to move forward. This would involve 2 sets of approval emails, pre-processing and post.
  • After the process of payroll. I would obtain reports to create and calculate a worksheet for all ILWU Union members to process dues with the deduction of 2.5% and $2.50 per paycheck for union associates followed by creating a union check request from the calculated spreadsheet to be approved by the Director of Human Resources. Once the check request is approved, I would submit for payment to our Accounts Payable department to process. This would occur every 1st of month to be received by the Union by the 5th.
  • Royal Lahaina Resort & Bungalows have yearly wage increases for all Management and Non-Union Associates. This csv. File would need to be uploaded into the payroll system back end prior to the 1st day of the year to ensure the flow of the wages are updated correctly in every associate and managers human resources file. This involves auditing all wages once the upload has been processed into the back end of the system. If the upload fails, I would have to manually enter every change into the human resources side of the system.
  • Union Associates wage increases are done every October, the same process would need to be completed for the Union as well in our Automatic Data Processing payroll system.
  • Weekly meetings with my Director of Payroll to be updated in all new laws, payroll processes and current changes to audit procedures.
  • Manually updating all personal time, vacation and sick hours every payroll on an excel spreadsheet. Generating an end of month report that will be sent out to the Director of Finance.
  • A separate email would be generated for every department for all associates updated hours.
  • Paycheck days; I would complete a distribution form for departments with live checks.
  • Communicate with Managers about any changes or information that have gone into effect.
  • The Payroll Manager is in charge of all payroll training and all other payroll involved procedures as needed.
  • Payroll Packets would be submitted to me by 9am on every 1st and 16th of each month prior to the payroll. I would audit all payroll packets from each department as they are turned into payroll to ensure all changes, updates and reports are included into their packets. If forms are missing, I would contact the manager to complete before I process. Verifying all tips, commission amounts are entered correctly and balanced in timesaver prior to processing, if they are not in balance I would research further.
  • January 2024, Highgate started the roll out of Ceridian - Dayforce, Human Resources and Payroll platform. Payroll Manager incharge of every property was involved in intense training of the payroll system, testing the back side to ensure the system would take all rules. 7 days a week testing would occur during a normal payroll week. Training to use the payroll system would happen weekly to update us on how to navigate the new system. Daily to weekly meetings to update the Dayforce Team to update changes of all rules that have failed during testing, the dayforce team would make the necessary changes on the dayforce side and we would then re-entering data to test the rules again till the system took the changes. This would occur till the very last day of the roll out of Dayforce.

Repair Specialist, Front Office Receptionist

Maui Jim Sunglasses
06.2015 - 11.2021
  • Maui Jim’s Sunglasses has always had high standards when it came to welcoming guests into the showroom in the Lahaina Office. Greeting all incoming guests with the warmest Aloha.
  • In order to assist the needs of our customer we would ask how we can best assist them. Majority of the incoming customers would walk into the door to repair their glasses. We would take the glasses and evaluate repair and quote repair pricing and wait time
  • Enter all guest information into our SAP system, deliver repairs to repair technicians, cover all repairs that are under warranty, promote and assist with sales for guest inquiring about glasses, charged repairs will be returned to the front office to complete charges as needed. Clean/sanitize glasses, wipe, clean all areas in MJ’s sunglass lobby, fitting guests with glasses as needed, educating them about the lens, clarity and all warranties.
  • Receive all incoming phone calls and mail-in repairs that have been sent to the Maui repair office.
  • Phone customers with exceptional service.
  • Quote charges, warranty as needed.
  • Respond to all email inquiries for repairs
  • Receive repairs throughout the day from the front office receptionist.
  • Receive all incoming returns that need to be evaluated for credits.
  • Ensuring that all accounts are processed credits within 15 days of returns
  • Knowledge of Customer Relations Management(CRM), Enterprise Resources Planning (ERP) Central Component for each repair entry, shipments, mail and credit returns.
  • Monthly inventory on parts for EOM and restocking purposes.
  • Restocking parts when received.

Income Auditor, General Cashier

Napili Kai Beach Resort
04.2007 - 06.2015
  • Responsible for picking up daily deposits for the resort from the front office safe..
  • Logging all deposits for the day into an excel spreadsheet.
  • Into daily log in system and posting various deposits into MAS90
  • Managing the resort’s vault, making change for the associates, prepping temporary banks for casual associates.
  • Replenishing monies as needed from First Hawaiian Bank as needed
  • Issuing cash backs to various managers and associates
  • Assist with money exchanges daily, preparing deposits for Loomis to pick up
  • In control of the resorts petty cash and reimbursements, conduct random cash audits
  • Logging daily maids gratuity
  • Preparing food outlets gratuity tips for payroll entry
  • Working on weekends as needed for payroll purposes
  • Complete all disciplinary action forms for any shortages/overages.

Assistant Front Office Manager

Napili Kai Beach Resort
12.2003 - 04.2007
  • Oversee the daily operations of the front office for 15 associates.
  • Experienced in all positions front office agent, night audit, security, housekeeping and maintenance basic needs that arise during a night shift when shifts are limited to 1 or 2 associates.
  • Weekly staffing schedules.
  • Coordinating daily briefings with associates prior to their shifts.
  • Attend management meetings
  • Assist the team with challenging guests.
  • Issues, oversee daily arrivals/departures preparing amenity orders for VIP guest arrivals.
  • Verifying arrival packets.
  • Coordinating all deliveries prior to arrivals.
  • Assist with guest cart rides around property and luggage assistance.
  • Sending out daily flash reports to various departments.
  • As a manager we are on-call 24/7
  • Resort room control for all hotel bookings that come through after hours.
  • Responsible for associate evaluations once a year.
  • Communicating with housekeeping and maintenance on issues in rooms that need attention.
  • Responsible for Shareholder inventory boxes and coordinating deliveries upon arrival to the resort.
  • Experienced in Onity key system, first responder for all emergencies on the property.

Front Office Agent, PBX Agent, Night Audit

Napili Kai Beach Resort
12.2000 - 12.2003
  • Greeting all incoming arrivals with Aloha as we are the first sight of contact at the resort
  • Responsible for assisting guests as they arrive at the resort. briefing them about our property, closing out their room charges at the end of their stay, adjusting and correcting errors on guests accounts, posting all activities, phone calls, and various charges around the resort.
  • Reporting all checkouts to housekeeping
  • Consistently communicating with housekeeping for room updates for arrivals
  • Knowledge of CLS, Maestro. Assisting guests with dinner reservations
  • Ordering supplies
  • Metering daily incoming mail
  • Restocking brochures, preparing arrival packets.
  • Night Audit Duties:
  • Handle all functions of the resort with one scheduled security.
  • Closing out the day; balancing all associates at the front office, cashiers and reservation agents
  • Running all end of day reports and transferring the data to an excel.
  • Spreadsheet for the Income Auditor
  • Printing confirmations for the reservations department
  • Running all necessary reports for the following day
  • Printing arrival registration cards and departure folios that are to be delivered to the rooms by security.
  • Balance all 2 outlets; Sea House Restaurant and Makai Hale run reports to turn over the day.
  • Update all room revenue totals
  • Set up coffee in the lobby
  • Check-in/out guests
  • Answer all calls coming into the resort.

Education

Lahainaluna High School
Lahaina, HI

Skills

  • Employee onboarding
  • Benefits administration
  • HR policies implementation
  • HRIS systems

Timeline

Human Resources Generalist

Royal Lahaina Resort & Bungalows
01.2025 - Current

Alana Spa Receptionist

Royal Lahaina Resort & Bungalows
11.2024 - 01.2025

Payroll Specialist Manager

Royal Lahaina Resort & Bungalows
12.2021 - 11.2024

Repair Specialist, Front Office Receptionist

Maui Jim Sunglasses
06.2015 - 11.2021

Income Auditor, General Cashier

Napili Kai Beach Resort
04.2007 - 06.2015

Assistant Front Office Manager

Napili Kai Beach Resort
12.2003 - 04.2007

Front Office Agent, PBX Agent, Night Audit

Napili Kai Beach Resort
12.2000 - 12.2003

Lahainaluna High School

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Misty Oliveira