Misty Owens
Bastrop,TX
Summary
Dependable team member trained in management and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Cambria Austin Airport
Austin, TX
02.2022 - Current
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Coordinated with other departments to ensure smooth functioning of operations.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Created and optimized employee schedules for shift coverage.
Lead Dispatcher
Capital Pumping
Austin, TX
02.2022 - 12.2022
- Tracked changes in computer system to keep records current and accurate.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Supervised driver dispatching, route planning and vehicle tracking for over 25 drivers.
- Monitored changes in delivery schedule and communicated changes to customers.
Assistant General Manager
Hampton Inn & Suites By Hilton
Bastrop, TX
10.2018 - 12.2022
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Skills
- Service Planning
- Improving Operations
- Client Interaction
- Schedule Management
- Verbal and Written Communication
- Personnel Monitoring
- Training New Hires
- Data Entry
Timeline
Front Office Manager
Cambria Austin Airport
02.2022 - Current
Lead Dispatcher
Capital Pumping
02.2022 - 12.2022
Assistant General Manager
Hampton Inn & Suites By Hilton
10.2018 - 12.2022
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