Misty Pearson
Charlotte,NC
Summary
Diligent Vice President overseeing 17 Subway locations with 15+ years of experience in operations management and team leadership within the food service industry. Proven track record in implementing training programs, enhancing efficiency, and driving cost reduction initiatives. Skilled in strategic planning and mentoring high-potential employees, fostering a culture of continuous improvement and operational excellence. Helped reduce labor costs from 30% to 17%.
Accomplished Vice President with proven expertise in operational integration, partnership development, and revenue generation. Effectively oversees KPIs and internal control structures to stay on top of operational trends and implement proactive corrective actions. Goal-driven, adaptable, and resourceful in addressing changing conditions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Parish Management, LLC DBA Subway
Charlotte, NC
01.2022 - Current
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Managed inventory levels to ensure optimal stock availability while minimizing carrying costs
- Analyzed data trends to identify opportunities for cost reduction without compromising quality or service levels
- Provided leadership and guidance to department heads to ensure alignment with organizational goals
- Instituted effective communication channels across departments for seamless information flow
- Collaborated with HR department to attract, hire, and retain top talent for key positions
- Managed crisis situations effectively by implementing contingency plans
- Mentored and coached high-potential employees for leadership roles within the organization
- Served as a trusted advisor to the CEO providing strategic guidance on business decisions
- Provided direction to staff on all aspects of operational processes.
- Ensured compliance with applicable laws and regulations related to operations.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
- Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
- Organized meetings between senior management personnel to discuss operational strategies and objectives.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
Education
High school diploma -
A C Reynolds High School
Fairview, NCNotary Public -
McDowell Technical Community College
Marion, NCSkills
- Supervising experience
- Conflict management
- Strategic planning
- Organizational skills
- Budgeting
- Microsoft Excel
- QuickBooks
- Sales
- Computer skills
- Team management
- Operations management
- Microsoft Word
- Restaurant experience
- Leadership
- Management
- Customer service
- Staff training
- Performance evaluation
- Inventory management
- Data analysis
Certification
Driver's License
Willing To Relocate
Charlotte, NC
Timeline
Vice President of Operations
Parish Management, LLC DBA Subway
01.2022 - Current
High school diploma -
A C Reynolds High School
Notary Public -
McDowell Technical Community College
Similar Profiles
Gursharanjit balGursharanjit bal
General Manager at J&G Norwood LLC Dba SubwayGeneral Manager at J&G Norwood LLC Dba Subway
JACKIE GONZALEZ-CUBAJACKIE GONZALEZ-CUBA
Director of Local Store Relationships at Warm Management, LLC-dba Papa John’s PizzaDirector of Local Store Relationships at Warm Management, LLC-dba Papa John’s Pizza
ANGELA WALLERANGELA WALLER
Director of 3rd Party Development and Marketing at SAW Management DBA Zaxbys Franchise LLCDirector of 3rd Party Development and Marketing at SAW Management DBA Zaxbys Franchise LLC
India MitchellIndia Mitchell
Lash Technician at Freelance Lash TechnicianLash Technician at Freelance Lash Technician
Siriya PharrSiriya Pharr
BDC Service Receptionist at Toyota of North CharlotteBDC Service Receptionist at Toyota of North Charlotte