Misty Pepitone

• Managed scheduling for driving lessons and instructor availability.
• Coordinated communication between students and instructors effectively.
• Assisted in maintaining accurate student records and files.
• Organized training materials for new instructors and staff.
• Handled inquiries from prospective students through phone and email.
• Processed payments and maintained financial records with attention to detail.
• Provided general administrative support to staff members.
• Performed data entry tasks into computer databases from paper documents.
• Answered incoming calls and responded to customer inquiries.
• Maintained filing system for important documents such as contracts and invoices.
• Ensured that all paperwork was completed accurately before submission deadlines.
• Checked office stock to determine supply levels and maintain inventory.
• Responded promptly to customer complaints in a professional manner.
• Followed up with customer accounts to resolve unpaid or past due accounts.

• Reviewed medical records to ensure accuracy and completeness.
• Collected, filed, scanned, and retrieved confidential patient information.
• Analyzed data for trends in healthcare utilization and costs.
• Maintained accurate documentation of all activities related to medical records.
• Assisted in the development of new policies and procedures for medical record keeping.
• Documented patient histories in accordance with established standards.
• Adhered to HIPAA guidelines when handling protected health information.
• Answered inquiries regarding the status of patient records or their availability.
• Pulled patient records and transferred information to appropriate parties.
• Provided respectful assistance to patients, staff members and insurance company representatives.
• Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.

• Processed customer returns and product exchanges.
• Kept accurate records of customer interactions, payments and issues.
• Communicated with customers via phone, email and online chats.
• Redirected complex needs, issues and requests to management.
• Supported customers with product implementation and usage and answered questions quickly and thoroughly.
• Built open, welcoming relationships with customers by replying to messages promptly and personally.
• Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
• Assisted field operations in maintaining consistent customer satisfaction with quality products and services.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Engaged customers with proactive strategies to understand needs and develop successful solutions.
• Educated clients on how to conduct transactions with convenient online solutions.
• Exceeded team goals and collaborated with staff to implement customer service initiatives.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

• Prepared over 3000 meals a night
• Had the kitchen set up in a timely manner
• Constantly adapting to changes in show sizes
• Made sure food was ready and to correct temp for the servers to being to the customers
• Kept my station clean at all time

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
• Troubleshot shortages and overages to support quality control efforts.
• Evaluated employee job performance and motivated staff to improve productivity.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
• Improved customer service wait times to mitigate complaints.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Rolled out operational improvements and solutions to deliver top-notch customer service.

I am to open or close the store. Check in shipment and put out the product while still giving amazing customer service. Make sure the team runs smoothly and the store is set and ready to go for the next person.

Unloaded the trucks, stocked freight, helped the customers with any questions they may have about the store and where to find things

The company works with an energy company that is based in the south and I call their customers and tell them about a program that they are having to save them money year/month depending on the program is running in their area

Unloaded the trucks, stocked freight, helped the customers with any questions they may have about the store and where to find things