Misty Petersen

• Discussed new medications and technologies specific to patient's conditions.
• Maintained detailed records of medical supplies and ordered supplies.
• Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
• Communicated with patients, ensuring that medical information was kept private.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Administered medications to patients and remained vigilant for negative side effects.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

• Completed skilled administrative work to support all office staff and operational requirements.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Organized paperwork such as charts and reports for office and patient needs.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Supported office staff and operational requirements with administrative tasks.

• Obtained updated contact information from all subjects and verified data for accuracy.
• Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
• Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Visited patients' rooms to collect insurance and financial information required for registrations.
• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.

• Answer calls regarding county resources for people in need in the community.
• Quickly responded to and resolved all customer service issues in a timely manner.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Secured housing, medical care and employment for clients by collaborating with various community agencies.
• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Answered members calls in a timely manner.

• Entered data into the computer accurately and efficiently.
• Processed medical claims.
• Received and processed medical records requests.

• Helped customers with their cellular service.
• Greeted and answered customers questions.
• Performed sales transactions using the computer and cash register.
• Politely assisted customers in person and via telephone.