Misty Pezzuti
Parson,TN
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.
Overview
9
9
years of professional experience
Work History
Supervisor
CI.NET
Parsons , TN
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Call Center Rep
CI.NET
Parsons, TN
07.2021 - 12.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Uber Driver
Uber
02.2016 - 01.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Upheld high standards of professionalism and discretion when working with high-value clients.
District Manager
Mobile Management Inc
Oklahoma City, OK
01.2014 - 09.2015
- Schedules for 15 + people
- Maintaining 7 stores
- Hiring/ Firing
- Training
- Administrative documents
- Maintaining a CPA
- Controlling money
- Maintaining company car
- Travel
- Keeping up with all 7 stores reports, inventory, deposits, and staffing
- Maintaining inventory
- Permits
- Site agreements
- Purchasing equipment/ store needs
- Working long demanding hours, including nights and weekends
- Lifting 50+ pounds
- Scouting store locations
- Leases
- Contacting contractors and setting appointments
- Built positive and productive relationships with store and field leadership.
- Supervised [Number] locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Modeled best practices for sales and customer service.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Spearheaded routine operations and special program initiatives for regional group.
Store Lead/Agent
Mobil Management Inc
Oklahoma City, OK
09.2013 - 01.2014
- Get customers eligible for our phones
- Make orders
- Run register
- Improve customer satisfaction
- Scan in RMA and defective phones
- Run store such as doing the deposit making sure we have all the pins we need and keeping the stores CPA up every day.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Assisted callers to achieve organizational goals.
Cashier/Checker
Shells Gas Station,
Del City , OK
01.2011 - 03.2012
- Counting/ maintaining money
- Assisting customers
- Checking gas levels
- Stocking
- Cleaning
- Left due to my son passing away and I just could not handle working at the time 7
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
7 Eleven Gas Station
Oklahoma City, OK
01.2009 - 01.2011
- Counting/ maintain large amounts of money
- Mid day drops/ EOD drops
- Training classes
- Stocking all products
- Cleaning
- Left due to complications with pregnancy/ put on bed rest.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Receptionist
David Stanley Dodge
Midwest City, OK
02.2007 - 05.2008
- Answering phones
- Taking messages
- Writing gas receipts
- Maintaining keys for all the cars on the lot
- Unloading new inventory
- Helping customers find a sales rep that best suites them
- Left after graduation and moved to Florida
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Answered and quickly redirected large volume of calls on central system.
- Received and routed business correspondence to correct departments and staff members.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Maintained building security by monitoring logbook and issuing visitor badges.
Education
High School Diploma -
Mcloud High School
Mcloud, OK05.2008
Skills
- Performance Tracking and Evaluations
- Business Processes and Procedures
- Managing Operations and Efficiency
- Continuous Improvement Projects
- Priority Management
- Employee Coaching and Motivation
- Resolving Complaints
- Scheduling and Coordinating
- Motivating Performers
- Administration and Reporting
- Performance Motivation
- Following Supervisor Instructions
- Consulting Supervisors
- Payroll Preparation
- Employee Performance Management
- Supervising Employees
- Shelf Organizing
- Morale Improvements
- Workflow Monitoring
- Leadership
Timeline
Supervisor
CI.NET
01.2022 - Current
Call Center Rep
CI.NET
07.2021 - 12.2021
Uber Driver
Uber
02.2016 - 01.2018
District Manager
Mobile Management Inc
01.2014 - 09.2015
Store Lead/Agent
Mobil Management Inc
09.2013 - 01.2014
Cashier/Checker
Shells Gas Station,
01.2011 - 03.2012
Cashier
7 Eleven Gas Station
01.2009 - 01.2011
Receptionist
David Stanley Dodge
02.2007 - 05.2008
High School Diploma -
Mcloud High School
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