Misty Polizzi
Sparks,NV
Summary
Experienced with developing and delivering comprehensive training programs for production teams. Utilizes effective communication and leadership to ensure team cohesion and operational excellence. Knowledge of industry best practices and track record of fostering productive and safe working environment.
Overview
25
25
years of professional experience
Work History
Production Trainer
Panasonic Energy of North America
2018.10 - Current
- Train new hires, existing staff, and management on procedures to complete their jobs according to standard operating procedures
- Maintain extensive knowledge of those procedures and make recommendations for improvements therein
- Streamlined the onboarding process by creating standardized training materials, reducing inconsistencies in instruction across teams.
- Improved production efficiency by implementing streamlined training methods and procedures.
- Monitored trainee progress, providing constructive feedback and additional support as needed to ensure successful completion of programs.
- Enhanced employee retention rates through engaging and effective training initiatives that fostered a positive work environment.
Continuous Improvement Coach
Panasonic Energy of North America
2019.06 - 2020.08
- Taught classes and demonstrated proficiency in the use of tools to establish a High-Performance Culture throughout the company
- Was responsible for helping leaders implement the tools in their assigned areas and track results
- Coached employees individually to assist in their own development and enhance their job satisfaction
Machine Operator
Panasonic Energy of North America
2018.10 - 2019.06
- Operated a slitting machine making battery cells for the cathode side of the battery
- Was consistently a top performer in both highest quality and highest production
Insurance Coordinator
Pham Dental Care
2017.09 - 2018.09
- Submitted all dental claims to insurance, posted insurance payments, followed up on all past due claims sent to insurance
- Collected from patient as well sending the bills to patients
Inbound Sales
Comcast
2017.05 - 2017.09
- Did sales in a fast-paced call center environment
- Was responsible for hitting aggressive monthly sales goals in addition to troubleshooting and providing a high level of customer service
- Consistently performed in the upper 10% in a very large center
Receptionist
Advanced Endodontics
2016.02 - 2017.05
- Worked in a fast-paced two-doctor practice which required high level multitasking
- This included everything from patient scheduling to coordination of insurance benefits to educating patients on their procedures
Office Manager
Aesthetic Dentistry of Lake Oswego
2014.07 - 2016.02
- Ran day to day operations for a holistic office including running staff meetings, overseeing accurate recordation of treatment plans, billing, and scheduling
Server
Oswego Grill
2013.05 - 2014.07
- Worked as a server in an upscale restaurant while finishing college at Portland State University
- Provided guests with a great dining experience by being friendly, attentive and knowledgeable about menus and wine lists
Office Manager
Pham Dental Care
2011.02 - 2013.05
- Facilitated smooth management of high-volume Dental Office
- Managed all billing and accounts as well as patient care
Assistant Manager
Ann Taylor
2008.10 - 2011.02
- Directed, trained, evaluated and supervised employees
- Engaged in sales and inventory management
- Made decisions on pricing and display
Certified Trainer/Server
Olive Garden
2004.05 - 2009.07
- Responsible for training all new servers
- Maintained full knowledge of all menus and drink items
Loan Officer Assistant
Monterey Coast Mortgage
2000.04 - 2004.05
- Interacted with borrowers to assist loan officers in obtaining necessary documents
Education
Bachelor of Science - Communication major, Psychology minor
Portland State University
06.2014
Skills
- Manufacturing operations
- Technical training
- Team leadership and supervision
- Cleaning and sanitation
- Sales expertise
- Staff education and training
- Reliability
- Team building
- Performance Improvement
- Learning Management Systems
References
Available upon request.
Timeline
Continuous Improvement Coach
Panasonic Energy of North America
2019.06 - 2020.08
Production Trainer
Panasonic Energy of North America
2018.10 - Current
Machine Operator
Panasonic Energy of North America
2018.10 - 2019.06
Insurance Coordinator
Pham Dental Care
2017.09 - 2018.09
Inbound Sales
Comcast
2017.05 - 2017.09
Receptionist
Advanced Endodontics
2016.02 - 2017.05
Office Manager
Aesthetic Dentistry of Lake Oswego
2014.07 - 2016.02
Server
Oswego Grill
2013.05 - 2014.07
Office Manager
Pham Dental Care
2011.02 - 2013.05
Assistant Manager
Ann Taylor
2008.10 - 2011.02
Certified Trainer/Server
Olive Garden
2004.05 - 2009.07
Loan Officer Assistant
Monterey Coast Mortgage
2000.04 - 2004.05
Bachelor of Science - Communication major, Psychology minor
Portland State University