MISTY POPE
Miami,FL
Summary
Enthusiastic, self-motivated Customer Service professional/Army Veteran, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining customer satisfaction and dedicated to applying strong communication and problem resolution skills to cater to each customer issue. Top-notch skills in oral and written communication, active listening and ability to make independent decisions and sound judgment. Enhances customer service by understanding customer desires, questions, and concerns by providing the appropriate assistance in a timely manner. Military trained to adapt and overcome in any situation and ability to maintain polite and professional manner in fast pace high stress environments.
Overview
10
10
years of professional experience
Work History
Uber Partner, Delivery, Uber Connect, Uber Pet
Uber
Miami, Florida, Chicago, IL, Baltimore, MD
05.2016 - Current
- Completed 8,474 trips over 7.5 years
- Consistent high rating over 7.5 years
- Worked independently
- Maintained regular schedule without supervision working 40+ hours weekly
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Supported local businesses by promoting their services during relevant conversations with passengers.
- Enhanced passenger experience by keeping clean and comfortable vehicle environment.
- Increased efficiency with effective route planning and GPS navigation usage.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout ride.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Improved customer satisfaction by providing prompt and professional service
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Built rapport with passengers through friendly conversation and attentive listening.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Continuously improved driving skills through participating in training sessions offered by Uber or other resources such as defensive driving courses.
- Collaborated with fellow Uber Partners in sharing tips and best practices for efficient operations within the rideshare community.
- Used GPS to determine fastest route to destinations to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as a top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted them upon vehicle entry.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Inspected vehicles to confirm safe and fully functioning working condition
- Responded to passenger concerns and complaints politely and professionally.
- Observed passengers during the journey and reported any suspicious behavior.
- Delivered passengers to destinations safely and on time.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Responded with ease to sudden changes in routes and schedules.
- Remained calm and poised in emergencies.
- Picked up/dropped off food delivery orders in a timely manner.
- Greeted restaurant staff politely displaying Uber Eats customer name and order number on cell phone.
- Confirmed food orders and made sure all items are included from customer order receipt.
- Prepared beverages for Uber Eats Delivery at certain restaurants.
- Stored customer food in athermal delivery bag during delivery route.
- Delivered food to customers as contact or no-contact delivery. Took photos and informed customer where to locate the food when customer chose no contact delivery
- Politely greeted customer and confirmed name on delivery order before dropping off food.
- Transported pets on Uber Pet feature on Uber app.
- Picked up/dropped off pets accompanied by the pet owner to veterinarian appointments and emergency care when requested.
- Picked up/dropped off packages for Uber Connect.
- Greeted Sender and confirmed sender identity.
- Confirmed package picked up on app and dropped off package to Receiver in prompt manner.
Administrative Clerk
United States Army
Fort Meade, MD
09.2015 - 08.2016
- Provided quality clerical support of unit through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Daily accountability of 200 unit personnel.
- Executed assigned tasks in and out of office for unit Commander and First Sergeant.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Assisted and In-processed all incoming personnel.
- Input data into spreadsheets and databases.
- Trained new office personnel on daily office operations
- Processed incoming and outgoing mail and packages according to established procedures.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
Signals Intelligence Analyst
Unites States Army
United States, South Korea
08.2014 - 08.2016
- Worked independently in remote locations
- Collected data daily
- Input data daily
- Mentored and guided junior analysts, fostering a culture of professional growth and continuous learning within the team.
- Provided critical support during military operations by delivering real-time intelligence updates to field commanders.
- Maintained up-to-date knowledge that was mission related
- Completed additional necessary trainings and certifications that were clearance related to improve signals analysis capabilities further.
- Contributed to a collaborative work environment by actively participating in team meetings and discussions focused on improving workflow processes and methodologies.
- Improved operational security protocols through regular evaluation and updating of existing policies and procedures.
- Collaborated with multi-disciplinary teams to provide accurate and timely intelligence assessments.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Trained in conflict resolution among subordinates, equals and superiors.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Managed weapon handling, delivery, and shipping systems.
- Maintained required level of proficiency in use of firearms.
- Surveyed company overall health and preparedness.
- Upheld Army dress and appearance regulations for professional appearance.
- Maintained Top Secret Clearance with SCI (Secret Compartmented Information
Education
No Degree - Logistics
Army Quarter Master School
Fort Lee, VirginiaAssociate of Arts - General Studies
University of Maryland University College
Adelphi, MD12.2016
No Degree - Military Intelligence
Signals Analyst Military Intelligence Training
Corry Station, Pensacola, FL07.2014
Skills
- Customer Service Care
- Ability to make customers comfortable
- Considerate and attentive to customers needs
- Situational Awareness
- Multi Tasking
- Flexibility
- File Management
- Exemplary work ethic
- Multiple Screens
- Multi Line Phone System
- Typing 30-35 wpm
- Sharp problem solver
- Telecommunication skills
- Strong communication skills
- Quick Learner
- Ability to work independently
- Attention to detail
- Technical aptitude with a confident familiarity of Smartphones, tablets, operating systems, PC
- Dependable and reliable Energetic work attitude Strong organizational skills
- International Travel
- Ability to adapt and learn different cultures
- Skilled Uber Driver worked 3 different cities
- MS Word Proficient
MS Excel Proficient
MS Outlook Proficient
Timeline
Uber Partner, Delivery, Uber Connect, Uber Pet
Uber
05.2016 - Current
Administrative Clerk
United States Army
09.2015 - 08.2016
Signals Intelligence Analyst
Unites States Army
08.2014 - 08.2016
No Degree - Logistics
Army Quarter Master School
Associate of Arts - General Studies
University of Maryland University College
No Degree - Military Intelligence
Signals Analyst Military Intelligence Training