Misty Porter
Cvshealth
Lewisburg,TN
8
years of professional experience
Dynamic Customer Service Representative with a proven track record at Cigna, excelling in problem resolution and active listening. Adept at managing inquiries and ensuring customer satisfaction through effective communication and follow-up. Proficient in data entry and Microsoft Excel, consistently enhancing service quality and operational efficiency.
Work History
Customer Service Representative
3 Years 2 Months- Resolved customer inquiries using active listening and accurate product billing and account information ownership.
- Processed service requests while maintaining compliance with company policies and confidentiality standards.
- Documented customer interactions clearly to enable accurate follow-up and case resolution.
- Managed customer order status inquiries, account updates, and issue escalation through call center systems.
Customer Service Representative
4 Years 8 Months- Resolved customer inquiries using active listening and accurate product, billing, and account information.
- Documented customer interactions clearly to support follow-up and case resolution.
- Managed customer inquiries by providing order status updates and escalating issues through call center systems.
- Communicated service options and policy details to guide customers toward effective solutions.
Pharmacy Technician
7 Years 8 Months- Assisted pharmacists with prescription preparation, labeling, and dispensing accuracy.
- Entered prescription and patient data into pharmacy systems with attention to detail.
- Processed insurance claims and resolved coverage issues using pharmacy software.
- Supported customers with prescription pickup, status updates, and basic medication questions.
- Maintained inventory levels, restocked medications, and flagged expired products for removal.
- Followed HIPAA and pharmacy safety protocols to protect patient privacy and compliance.
- Managed cash register transactions and balanced point-of-sale activity during high-volume periods.
- Coordinated with pharmacy team to prioritize workflow and maintain timely prescription turnaround.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma
Skills
Customer support experience
Customer service
Problem resolution
Active listening
Follow-up skills
Product knowledge
Order fulfillment
Account updating
Data entry
Payment processing
Computer proficiency
Microsoft Office Suite
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Live chat support
Customer education
Critical thinking
Timeline
Customer Service Representative
Cvshealth
09.2023 - CurrentRead More
Customer Service Representative
Cigna
03.2022 - 2023Read More
Pharmacy Technician
Walgreens Boots Alliance
03.2019 - 2023Read More
Marshall County High School
High School Diploma
Read More