Misty Powers
Stephenville,TX
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Quote/Tech Specialist
Saint Gobain Abrasives
Stephenville, TX
08.2020 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead/Trainer
Saint Gobain Abrasives
Stephenville, TX
03.2019 - 08.2020
- Developed, implemented and evaluated training programs for employees.
- Created instructional materials such as handouts, job aids, PowerPoint presentations and online modules.
- Designed and developed training materials for new employees in the organization.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
Customer Service Representative
Saint Gobain Abrasives
Stephenville, TX
10.2014 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Manufacturing Supervisor
Saint Gobain Abrasives
Stephenville, TX
08.2013 - 10.2014
- Ensured adherence to safety protocols and regulations in the manufacturing process.
- Monitored production performance and ensured quality standards were met.
- Planned, coordinated, and monitored daily operations of the manufacturing department.
- Conducted employee training sessions on new products or processes introduced in the plant.
- Inspected finished products for defects before they were shipped out to customers.
- Implemented cost-reduction strategies to improve profitability of the organization's products.
- Coordinated with other departments such as Quality Assurance, Procurement. for smooth functioning of operations.
- Maintained workflow by monitoring the steps of processes and observed equipment and personnel.
- Assisted machine operators with completing, inspecting and transporting finished pieces.
- Noted equipment problems and requested maintenance support to minimize downtime.
Education
Bachelor of Science - Elementary School Teaching
Tarleton State University
Stephenville, TX05-2013
Skills
- Adaptability and flexibility
- Call management
- Conflict resolution
- Excellent communication
- Problem solving
- Leadership qualities
- Excellent work ethic
- Organizational skills
Timeline
Quote/Tech Specialist
Saint Gobain Abrasives
08.2020 - 04.2022
Lead/Trainer
Saint Gobain Abrasives
03.2019 - 08.2020
Customer Service Representative
Saint Gobain Abrasives
10.2014 - 03.2019
Manufacturing Supervisor
Saint Gobain Abrasives
08.2013 - 10.2014
Bachelor of Science - Elementary School Teaching
Tarleton State University