Misty Pruitt

• Evaluated claims for accuracy and compliance with company policies.
• Reviewed and adjusted claims to ensure fair and prompt settlements for clients.
• Investigated insurance claims and assessed coverage and liability, preparing detailed reports to recommend payment or denial.
• Communicated with clients to clarify claim issues and gather necessary documentation.
• Resolved claims issues by coordinating with internal departments and external providers
• Reviewed medical records, police reports and other documents related to claim investigations.
• Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
• Negotiated and settled claims according to information presented through reports, research, and data verification.
• Investigated questionable claims to determine payment authorization.
• Analyzed open claims to determine accurate additional payments owed, ensuring compliance with company policies.

• Negotiated purchase agreements and contracts on behalf of clients.
• Managed real estate transactions from initiation through closing processes.
• Collaborated with mortgage lenders to secure tailored financing options that met client needs.
• Educated clients on mortgage products and loan processes, ensuring clarity and understanding for informed decisions.
• Conducted broker price opinions and comparative market analysis reports.
• Developed effective marketing strategies to enhance property listings.
• Organized open houses to attract potential buyers and showcase properties.
• Maintained strong client relationships through proactive communication and ongoing support.
• Oversaw and negotiated offers for real estate purchases on clients' behalf.
• Prepared legal documents for real estate transactions, including agreements and leases.
• Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
• Researched zoning regulations for specific areas when preparing property listings.
• Generated leads through networking activities, cold calling prospects, referrals.
• Developed and presented purchase offers to sellers for consideration.
• Prepared and delivered sales presentations.
• Resolved client inquiries and issues promptly to enhance customer satisfaction.
• Advised clients on insurance options and coverage tailored to their needs.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Provided customers with information regarding plan features, pricing, and availability.
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Conducted research to identify competitive rates and benefits offered by other providers.
• Counseled prospects and policyholders on coverage, limits and regulations.

Supervised staff to uphold USPS policies and procedures, ensuring operational integrity.

• Trained new employees on customer service standards and operational protocols.
• Resolved customer inquiries and complaints with professionalism and care.
• Conducted route inspections, audits, and observations to verify efficiency and accuracy.
• Collaborated with team members to optimize delivery routes regularly.
• Maintained rural and city route books, ensuring deadlines were met.
• Operated postal vehicles safely while adhering to traffic regulations.
• Inspected postal vehicles for maintenance needs.
• Delivered packages, letters, and other items to residential and commercial customers.
• Enforced policies to maintain a safe work environment and ensure compliance with procedures.
• Organized safety meetings to reinforce workplace security standards and enhance employee awareness.
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• Collaborated with local businesses to strengthen community engagement and improve postal service outreach.
• Performed daily opening and closing procedures of the post office.
• Analyzed daily compliance reports to identify areas of improvement.
• Managed inventory audits for supplies, stamps, and postal materials.
• Communicated with customers regarding service issues and inquiries effectively.

• Enforced facility rules and regulations to promote order and discipline.
• Maintained a secure environment for inmates and staff by enforcing rules and regulations.
• Conducted regular headcounts to ensure accurate inmate tracking and accountability.
• Conducted regular cell inspections to detect and remove contraband, weapons, or hazardous materials, enhancing safety.
• Supervised inmate activities such as meals, recreation time, showers.
• Responded promptly to emergency situations, maintaining professionalism and utilizing appropriate force to ensure safety.
• Implemented disciplinary measures in accordance with jail policy and legal requirements.
• Conducted disciplinary hearings, investigated allegations, and determined appropriate disciplinary corrective action.
• Documented incidents accurately in logs for future reference and reporting.
• Investigated incidents involving violations of jail policies or procedures.
• Trained new hires in proper techniques for interacting with prisoners.
• Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
• Served meals and dispensed medications to inmates.
• Issued clothing, bedding, and other authorized items to inmates.
• Managed records related to prisoner files, disciplinary actions, releases and transfers.
• Facilitated reductions in inmate disturbances and incidents to increase facility safety.
• Collaborated with staff during shift changes to ensure seamless communication and operational continuity.
• Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
• Coordinated with outside agencies regarding housing arrangements for released inmates.
• Collaborated with mental health professionals on strategies for managing aggressive behavior among prisoners.
• Provided basic medical care and monitored health of inmates.
• Facilitated communication between inmates and their families through phone calls or visits.
• Conducted regular cell checks to ensure inmate safety and compliance with regulations.
• Performed head counts, checking cells for missing inmates.

• Maintained custody and control of offenders at all times
• Supervised offenders in housing, work, and various assigned areas
• Enforced prison rules and regulations, contributing to a secure environment for inmates and staff.
• Responded to emergencies, providing first aid, CPR, and other life-saving measures.
• Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
• Transferred and transported offenders using TDCJ vehicles, while implementing safety protocols
• Conducted regular inspections of buildings and grounds to maintain security standards.
• Inspected cells and conducted random searches of common areas, to include random pat searches
• Trained new Correctional Officers on safety protocols and techniques for managing challenging situations.

• Keeps accounting of all prisoners' property and money; supervises all personnel on the shift
• Maintain custody, control, and safety of all offenders
• Supervised inmate activities to ensure compliance with safety protocols and maintain order within the facility.
• Conduct safety meetings and briefings
• Responded to incidents and emergencies, evaluated situations, and handled them according to policy to ensure safety.
• Trained new hires in proper techniques for interacting with prisoners.
• Conducted cell inspections to identify contraband, weapons, and hazardous materials, enhancing overall security.
• Supervised inmate activities such as meals, recreation time, showers.
• Performed head counts, checking cells for missing inmates.
• Assisted in the intake process for newly admitted detainees.
• Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
• Administered prescribed medication to inmates during scheduled times in accordance with medical protocols.
• Provided basic medical care and monitored health of inmates.
• Transporting offenders to court, medical facilities, or transfer of unit
• Coordinated court trips and other transportation needs for offenders.
• Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
• Collaborated with law enforcement personnel during transport of inmates.
• Assist law enforcement, with reports, paperwork, search, investigate and assistance with presenting evidence for cases
• Investigated incidents involving violations of jail policies or procedures.
• Disciplinary writing and case investigations and proof read incident reports, interview offenders and gather witness statements, authorize disciplinary actions
• Implemented disciplinary measures in accordance with jail policy and legal requirements.
• Maintained secure environment for inmates and staff by enforcing rules and regulations.
• Inspected locks, window bars, doors, and security systems to support escape prevention.
• Facilitated communication between inmates and their families through phone calls or visits.
• Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
• Assisted in coordinating inmate movement for activities and appointments.
• Performs emergency tactics to include cpr and other life saving strategies
• Facilitated communication between inmates and their families through phone calls or visits.
• Implemented disciplinary measures in accordance with jail policy and legal requirements.
• Performed head counts, checking cells for missing inmates.
• Inspected locks, window bars, doors, and security systems to support escape prevention.
• Assisted in coordinating inmate movement for activities and appointments.