Misty Rackley
Cleveland,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Mapco Express
08.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, minimizing stock discrepancies and enhancing product availability.
- Trained and mentored staff on sales techniques and customer service best practices.
- Developed promotional strategies to increase foot traffic and boost sales revenue.
- Implemented loss prevention measures, reducing shrinkage rates effectively.
- Analyzed sales data to identify trends and inform merchandising decisions.
Education
GED -
2004
Timeline
Store Manager - Mapco Express
08.2020 - Current
Lanier Technical College - GED,
Skills
- Retail Inventory Management
- Stock Organization
- Price Changes
- Merchandising
- Maintaining Clean Work Areas
- Product Selection
- POS Inventory System Operation
- Accurate Cash Handling
- Manager Coaching and Training
- Multitasking and Organization
- Customer Satisfaction
- Proper Staffing
- Mentoring
- Corrective Actions
- Vendor Relationships
- Staff Training
- Store Opening and Closing Procedures
- Bank Deposits