Misty Ramey
Mantee
Summary
Dynamic and adaptive professional with a strong background in customer service and food production at Aramark, American University. Proven ability to innovate recipes and enhance product quality while maintaining cleanliness standards. Skilled in time management and team collaboration, consistently exceeding customer expectations and improving operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Baker/Cook
Aramark, American University
08.2022 - Current
- Developed and executed daily baking schedules to ensure timely product availability.
- Maintained high standards of food safety and sanitation in compliance with health regulations.
- Trained new staff on baking techniques and proper equipment usage for optimal performance.
- Innovated recipes, enhancing flavor profiles while adhering to budgetary constraints.
- Collaborated with kitchen staff to streamline production processes and reduce waste.
- Monitored inventory levels, ensuring adequate supplies for daily operations without surplus.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Technician
Thompson Industrial Services
10.2021 - 02.2022
- Operated and maintained equipment to ensure optimal performance and safety compliance.
- Conducted routine inspections and troubleshooting to identify issues promptly.
- Collaborated with team members to streamline maintenance schedules and reduce downtime.
- Monitored inventory levels of tools and supplies, ensuring availability for operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
Customer Service Cashier
Smith Petroleum
02.2018 - 07.2020
- Processed customer transactions efficiently, ensuring accurate cash handling and timely service.
- Assisted customers with inquiries, providing knowledgeable support to enhance satisfaction levels.
- Maintained cleanliness and organization of checkout area, promoting a positive shopping experience.
- Trained new cashiers on operational procedures and customer service best practices to ensure consistency.
- Monitored inventory levels at point of sale, coordinating restocking efforts to reduce downtime.
- Implemented improvements in checkout workflow, reducing wait times for customers during peak hours.
- Resolved customer complaints promptly, utilizing conflict resolution skills to maintain loyalty and trust.
- Collaborated with team members to uphold company standards and enhance overall store performance.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
East Webster High School
Maben, MSNo Degree - Education
Jones County Junior College
Ellisville, MSSkills
- Team player
- Customer service
- Active listener
- Attention to detail
- Cleanliness standards
- Adaptive and creative
- Quality control
- Time management
- Management
- Product presentation
- Opening and closing duties
- Basic math
- Waste reduction
- Visual merchandising
- Excellent math skills
- Portion control
- Stock rotation
- Allergen awareness
- Multitasking and organization
Accomplishments
Certified MS Cannabis Worker
GreenCulturED Certificate
Certification
MS Cannabis work permit #AGNT005974
Timeline
Baker/Cook
Aramark, American University
08.2022 - Current
Technician
Thompson Industrial Services
10.2021 - 02.2022
Customer Service Cashier
Smith Petroleum
02.2018 - 07.2020
High School Diploma -
East Webster High School
No Degree - Education
Jones County Junior College