Misty Reddin
Store Manager
Pahrump,NV
Summary
Strong leader and problem-solver with talents for leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Store Manager
Bookworm Haven
02.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Established an online presence, implemented credit card processing, and an online sales program.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Manage the inventory and staff, ensuring customer satisfaction, efficiency and profitability.
- Increased store profitability through cross-selling and loyalty programs.
Restaurant Assistant Manager
Heath's Laff Factory
07.2012 - 09.2014
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong customer relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Ensured accuracy between a primarily Spanish speaking work force with a primarily English speaking customer base.
Bank Teller
Bank Of America
11.2008 - 11.2011
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Executive Assistant to the Chief Executive Officer
Classic Homes
03.2004 - 09.2008
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Managed personal, email, and telephone communications with lenders, subcontractors, and clients, ensuring a positive experience for the customer and a beautiful home at completion of the project.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV1995
Skills
- Customer Service Management
- Operations Management
- Administration
- Upselling
- Technical proficiency
- Problem solving
- Time management
- Multitasking abilities
- Strong Problem Solver
- Business Correspondence
- Interpersonal Communication
Timeline
Store Manager
Bookworm Haven
02.2015 - Current
Restaurant Assistant Manager
Heath's Laff Factory
07.2012 - 09.2014
Bank Teller
Bank Of America
11.2008 - 11.2011
Executive Assistant to the Chief Executive Officer
Classic Homes
03.2004 - 09.2008
High School Diploma -
Pahrump Valley High School
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