Misty Reed
Lubbock,Tx
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales Agent
Avis Budget Group
02.2025 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Yesway
07.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Managing Bartender
Hawthorn Inn and Suites
07.2021 - 08.2022
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
Front Office Manager
Hawthorn Inn and Suites
08.2022 - 10.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Created, prepared, and delivered reports to various departments.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
- Improved team morale and efficiency with regular training sessions and performance feedback.
Education
No Degree -
South Plains College
Levelland, TX06-2025
Skills
- Exhibited a proactive approach to problem-solving
- Identified key issues
- Utilized critical thinking
- Applied analytical skills
- Coordinated daily meetings
- Demonstrated strong listening skills
- Articulated daily goals
- Produced high-quality reviews
- Embraced feedback
- Maintained a positive attitude
- Maintained sales goals
- Demonstrated strong communication
Timeline
Sales Agent
Avis Budget Group
02.2025 - Current
Sales Associate
Yesway
07.2023 - 02.2024
Front Office Manager
Hawthorn Inn and Suites
08.2022 - 10.2023
Managing Bartender
Hawthorn Inn and Suites
07.2021 - 08.2022
No Degree -
South Plains College
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