Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Misty Caula

Gaston,SC

Summary

Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Detail-oriented Insurance Sales Agent eager to utilize an aptitude for client satisfaction and retention to contribute to company mission. Bringing many years of asset protection expertise and policy adjustment knowledge to add value to a professional role. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Globe Life And Accident Insurance Company
Columbia , SC
01.2023 - 01.2025
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Provided guidance and support to less experienced agents during onboarding process.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Maintained accurate records of client information including contact details and policy changes.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Negotiated contracts with providers to secure competitive rates for customers.
  • Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Initiated contact with potential clients through cold calling and networking activities.
  • Established relationships with vendors that provide services related to insurance products.
  • Developed and implemented sales strategies to increase market share of insurance products.
  • Resolved disputes between customers and insurers by researching and interpreting policy language.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Prepared detailed reports analyzing the effectiveness of marketing campaigns.
  • Assisted in the development of training materials for new agents entering the field.
  • Participated in industry events such as conventions, seminars, workshops.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Upsold products to policyholders and potential new clients.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Exceeded company sales goals for new policies.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Responded to customer inquiries and problems to promote great service.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Cosmetologist

Glow In Home
Lexington, SC
06.2022 - 06.2024
  • Carried out waxing services for eyebrows, legs, arms and other body parts.
  • Advised clients on how to maintain their new hairstyles at home.
  • Ensured proper sanitation practices were followed at all times.
  • Performed scalp treatments to improve hair health and texture.
  • Maintained accurate records of customer services provided.
  • Applied makeup for special occasions such as weddings or proms.
  • Maintained cleanliness of salon equipment and tools.
  • Managed appointments through scheduling software program.
  • Engaged with customers by providing friendly conversation during services.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Trained new staff members on salon policies and procedures.
  • Provided consultations to clients on beauty treatments, products and services.
  • Educated clients on proper skin care techniques and products.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Developed a loyal client base through excellent customer service.
  • Assisted senior stylists with complex color formulations.
  • Promoted additional services or products available in the salon.
  • Upsold various treatments or packages when appropriate.
  • Collaborated with other professionals in the beauty industry.
  • Created customized hair styles according to client's preferences and facial features.
  • Met with customers to discuss style preferences and special requirements before treatment.
  • Assisted customers in selecting appropriate retail products for their needs.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Performed rejuvenation techniques on all types of skin and hair.
  • Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
  • Designed cleaning schedules and organizational systems for treatment and sales areas.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Responded to customer inquiries by phone, email, and in person.
  • Applied water or setting, straightening or waving solutions to hair.
  • Updated and maintained customer information records and beauty services provided.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Operated cash registers to receive payments from patrons.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.

Head K9 Trainer

Universla K9 Academy
Charlottesville, VA
01.2015 - 12.2018
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Assisted with developing online learning modules for remote learners.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Designed and developed training materials for new employees in the organization.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Coordinated recruitment and placement of training program participants.
  • Explained goals and expectations required of trainees.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Created and offered additional materials to enhance training.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Selected and assigned instructors to conduct training.

Maid

Molly Maid
Columbia, SC
01.2013 - 12.2014
  • Cleaned and polished furniture, fixtures, and other surfaces.
  • Washed windows and walls.
  • Disinfected all kitchen surfaces including countertops, appliances.
  • Made beds with clean linens.
  • Assisted with laundry duties as needed.
  • Removed cobwebs from ceiling corners.
  • Replaced light bulbs when necessary.
  • Organized closets by folding clothes neatly on shelves or hanging them up properly in the closet.
  • Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
  • Cleaned kitchen appliances such as ovens, microwaves.
  • Took out garbage regularly.
  • Replenished supplies such as soap, toilet paper, tissues.
  • Stocked linen closets with fresh towels and bedding.
  • Maintained exterior of residence by sweeping porches, patios, decking areas.

Education

Bachelor of Science - Computer Science

Columbia College
Columbia
08-2034

Master of Arts - Clinical Counseling Mental Health

Liberty University
Lynchburg, VA
01-2026

Student Pilot - Aviation

S&S Aviation
Columbia, SC
11-2024

Bachelor of Science - Psychology

Columbia College
Columbia, SC
08-2024

Skills

  • Team training and development
  • Insurance sales strategy
  • New Agent Training
  • Email Marketing
  • Policy management expertise
  • Marketing initiatives
  • Policy Management
  • Regulatory compliance understanding
  • Policy adjustment knowledge
  • Client Relationship Management
  • Asset Protection
  • Client Account Management
  • Sales strategy development
  • Product knowledge mastery
  • Client Retention
  • Professional Networking
  • Client Service
  • Asset protection expertise
  • Customer Service
  • Leads Prospecting
  • Lead Development
  • Client Relations
  • Policy Renewals
  • Account Management
  • Customer follow-up
  • Life Insurance
  • Negotiation abilities
  • New Client Acquisition
  • Negotiation
  • Risk Mitigation
  • Policy Knowledge
  • Financial Analysis Software
  • Marketing Management
  • Upselling
  • Marketing Strategies
  • Business Planning
  • Legal Codes
  • Operations Management

Accomplishments

  • Deans List
  • Presidential Search committee
  • Vision-Values-Mission Committee
  • Volunteer

Certification

  • Cosmetologist
  • Insurance Agent
  • Animal Psychology Diploma
  • CPR Certified

Timeline

Licensed Insurance Agent

Globe Life And Accident Insurance Company
01.2023 - 01.2025

Cosmetologist

Glow In Home
06.2022 - 06.2024

Head K9 Trainer

Universla K9 Academy
01.2015 - 12.2018

Maid

Molly Maid
01.2013 - 12.2014

Bachelor of Science - Computer Science

Columbia College

Master of Arts - Clinical Counseling Mental Health

Liberty University

Student Pilot - Aviation

S&S Aviation

Bachelor of Science - Psychology

Columbia College
  • Cosmetologist
  • Insurance Agent
  • Animal Psychology Diploma
  • CPR Certified
Misty Caula