Misty Reynolds

• Supervised and supported team of 13 customer service representatives to enhance service delivery
• Monitored performance metrics and coached employees to improve service quality
• Handled escalated concerns and resolved complex issues
• Implemented workflow improvements to streamline response processes
• Collaborated with quality and production teams to resolve customer related product concerns
• Trained new hires and created onboarding materials to facilitate smoother integration

Experience Manufacturing/Quality Control/Complaint Investigations, 1999-2014

Argon Medical Devices, Athens, TX

• Performed manufacturing operations in a regulated medical device environment
• Conducted quality inspections to ensure compliance with internal and regulatory standards
• Investigated customer complaints from global and in-state markets and documented findings
• Worked with engineering and production teams to identify root causes and corrective actions
• Maintained detailed records and audit-ready documentation
• Supported continuous improvement initiatives to reduce defects and increase efficiency