Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Misty Riahi

Toledo,OH

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

20
20
years of professional experience

Work History

Front Office Receptionist

Humane Ohio
03.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Identified visitors' needs to offer solutions and information.

Pharmacy Technician

Kroger
04.2022 - 02.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Medical Assistant

Promedica
05.2004 - 06.2009
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

Associate of Applied Science - Medical Assisting

Davis College
Toledo, OH
05.2004

Skills

  • Telephone skills
  • Appointment Scheduling
  • Verbal and written communication
  • Listening Skills
  • Time Management
  • Building Relationships
  • Cash Handling
  • Professional Demeanor
  • Organization skills
  • Administrative Skills
  • Word Processing
  • Work Prioritization

Languages

English
Native or Bilingual

Timeline

Front Office Receptionist

Humane Ohio
03.2023 - Current

Pharmacy Technician

Kroger
04.2022 - 02.2023

Medical Assistant

Promedica
05.2004 - 06.2009

Associate of Applied Science - Medical Assisting

Davis College

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Misty Riahi