Misty Richardson
Rupert,ID
Summary
Dedicated and empathetic CNA with a proven track record at Intermountain Healthcare, enhancing patient satisfaction through compassionate care and effective communication. Skilled in patient assessments and emergency response, I excel in team collaboration and have significantly improved care standards. Demonstrates expertise in health and safety protocols, ensuring optimal patient outcomes.
Overview
26
26
years of professional experience
Work History
Bakery Worker
Stokes
06.2024 - 09.2024
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
Bar Tender/waitress/cook
J's Bar & Grill
01.2024 - 03.2024
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Assisted with contract negotiations following successful bids, ensuring favorable terms for both parties involved.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Collaborated with cross-functional teams to ensure accurate and timely submission of tenders.
- Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Maintained organized work area by cleaning and removing hazards.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
Housekeeping
Best Western Hotel
06.2014 - 08.2014
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Assisted with contract negotiations following successful bids, ensuring favorable terms for both parties involved.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Collaborated with cross-functional teams to ensure accurate and timely submission of tenders.
- Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Maintained organized work area by cleaning and removing hazards.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
CNA
Minicassia Care
03.2013 - 11.2013
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Reduced patient stress levels through effective communication and active listening skills.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted patients with daily living activities, promoting independence and dignity.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered high-quality care to Type patients in hospital facility.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA/HH/Hospice
Intermountain Healthcare
08.2007 - 12.2011
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted patients with daily living activities, promoting independence and dignity.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Med./tech/CNA
Highland Estates
04.2007 - 08.2007
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
CNA
HH/H. Minidoka Memorial
06.2003 - 02.2007
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
CNA
Minidoka Hospital
11.1998 - 06.2003
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Reduced patient stress levels through effective communication and active listening skills.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted patients with daily living activities, promoting independence and dignity.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered high-quality care to Type patients in hospital facility.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of Number+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Dental Assistant -
Idaho State University
Pocatello, ID12.2007
Phlebotomy -
College of Southern Idaho
Twin Falls, ID03.2006
CNA /Medication Tech. -
College of Southern Idaho
Twin Falls, ID08.1998
Skills
- Food safety
- Packaging products
- Cleaning duties
- Allergen awareness
- Ingredient measuring
- Sanitation procedures
- Recipe following
- Expiration monitoring
- Mixing techniques
- Temperature monitoring
- Pastry making
- Frosting application
- Bread baking
- Batch production
- Dough preparation
- Workplace safety
- Customer service
- Food preparation
- Work prioritization
- Flexible schedule
- Punctual and reliable
- Team collaboration
- Food handling safety
- Quality assurance
- Bakery equipment knowledge
- Cash register operation
- Cash handling
- Performance improvement
- Phone etiquette
- Customer needs assessment
- Hospitality service expertise
- Stock replenishment
- Cash management
- Customer transactions
- Stocking and shelving
- Ordering procedures
- Surface cleaning
- Sales transactions
- Accurate order fulfillment
- Sales expertise
- Bakery display preparation
- Customer inquiries
- Health department standards
- Customer satisfaction
- Display case setup
- Relationship building
- Telephone etiquette
- Sales promotion
- Friendly and outgoing
- Cleaning and sanitizing
- Verbal and written communication
- Merchandising strategies
- Baking assistance
- Bakery display management
- Bakery equipment operation
- Menu item expertise
- Pastry packaging
- Pastry displays
- Baking equipment operation
- Health department regulations
- Friendly and helpful
- Organization
- Reliable and responsible
- Creative thinking
- Customer assistance
- Adaptable and flexible
- Strong communication and interpersonal skills
- Store organization
- Positive customer engagement
Customer service and satisfaction
Customer service and satisfaction is very important in any job. Making sure you and your area are clean, as well as helping the customer/client. The right person can help build a company up and be a great asset. I have integrity and strive to do the best I can
Additional Information
I enjoy learning new things and new ways of doing things. I communicate and work well with a team as well as being able to tackle tasks on my own. I have a positive attitude, reliable, trustworthy.
Timeline
Bakery Worker
Stokes
06.2024 - 09.2024
Bar Tender/waitress/cook
J's Bar & Grill
01.2024 - 03.2024
Housekeeping
Best Western Hotel
06.2014 - 08.2014
CNA
Minicassia Care
03.2013 - 11.2013
CNA/HH/Hospice
Intermountain Healthcare
08.2007 - 12.2011
Med./tech/CNA
Highland Estates
04.2007 - 08.2007
CNA
HH/H. Minidoka Memorial
06.2003 - 02.2007
CNA
Minidoka Hospital
11.1998 - 06.2003
Dental Assistant -
Idaho State University
Phlebotomy -
College of Southern Idaho
CNA /Medication Tech. -
College of Southern Idaho
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