Misty Riggs
Hayes
Summary
Highly motivated and dedicated professional with a strong work ethic and a genuine passion for helping others. Known for being empathetic, kind, and compassionate, strives to make a positive impact in the lives of those interacted with. A natural problem solver with the ability to think quickly and find effective solutions. With a focused mindset and unwavering determination, consistently stays on task to ensure the successful completion of projects and tasks at hand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
EVS Housekeeper
Walter Reed Hospital
07.2022 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
- Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
- Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
- Assisted in maintaining Joint Commission accreditation with consistent adherence to healthcare facility standards.
- Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
- Collaborated with nursing staff to ensure timely room turnover for incoming patients, minimizing wait times.
- Streamlined cleaning processes by effectively utilizing housekeeping equipment, such as floor machines and vacuum cleaners.
- Contributed to efficient inventory management by monitoring supplies usage and reporting shortages or excesses as needed.
- Promoted a positive workplace culture by actively participating in team meetings, trainings, and performance evaluations.
- Improved workflow within the department by identifying opportunities for process improvement and sharing best practices with colleagues.
PCA Personal Care Assistant
Rappahannock Westminster Canterbury
11.2020 - Current
- Assisting individuals with daily activities such as using the bathroom, preparing or eating meals, executing hygiene and grooming habits, taking medication, bathing, and completing housework or other chores
Barista
Starbucks
06.2020 - 10.2020
- Greeted and listened effectively to customers to ensure courteous and quick service
- Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash
- Prepared and served drinks and food in accordance with health codes and café standards
- Performed all support tasks such as cleaning cases and equipment, and restocking display cases
- Worked on registers daily to authorize returns and exchanges, and audit receipts
Day Porter
Compass Group
10.2018 - 05.2019
- Respond to immediate cleaning during the school day
- Sweep, mop and polish floors
- Move furniture and equipment
- Sweep and maintain hallways and classroom
- Clean cafeteria during, breakfast and lunch
Animal Care Technician
Jackson Laboratory
12.2009 - 12.2010
- Feeding and watering of animals
- Daily observations of animals
- Cleaning of animal cages, pens and/or rooms
- Room, pen and cage set-up for animal studies
- Equipment set-up and operation
- Assist in maintaining inventory of animal husbandry supplies
Hospitality Aide
Jackson Laboratory
05.2008 - 12.2009
- Emptying trash cans
- Cleaning restrooms and keeping them stocked with supplies
- Locking doors and securing rooms and buildings
- Sweeping, vacuuming and washing floors
- Shampooing carpets and polishing floors
- Washing windows and mirrors
Education
Associate in Science -
Rappahannock Community College
Glynns Virginia 05.2015
Skills
- Senior Care
- Caregiving
- Home Care
- Animal Care
- Custodial Experience
- Cleaning Experience
- Laundry
- Cooking
- Coffee Experience
- Barista Experience
- Porter Experience
- Retail Sales
- Hospital Experience
- Cash Handling
- Meal Preparation
- Commercial Cleaning
Certification
- CPR Certification
- First Aid Certification
Assessments
Home health aide skills, Highly Proficient, 03/01/21, Providing care to patients in a home setting. Full results: Highly Proficient.
Timeline
EVS Housekeeper
Walter Reed Hospital
07.2022 - Current
PCA Personal Care Assistant
Rappahannock Westminster Canterbury
11.2020 - Current
Barista
Starbucks
06.2020 - 10.2020
Day Porter
Compass Group
10.2018 - 05.2019
Animal Care Technician
Jackson Laboratory
12.2009 - 12.2010
Hospitality Aide
Jackson Laboratory
05.2008 - 12.2009
Associate in Science -
Rappahannock Community College
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