Overview
Work History
Education
Timeline
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Misty Rivera

Sacramento,CA

Overview

8
8
years of professional experience

Work History

Housekeeper

Kings cleaners
Roseville, California
04.2025 - 08.2025
  • Maintained cleanliness of assigned areas using effective cleaning techniques.
  • Organized cleaning supplies and equipment for easy access during shifts.
  • Oversaw daily housekeeping duties to ensure smooth operations.
  • Executed essential housekeeping tasks with precision and reliability.
  • Followed safety protocols while handling chemicals and cleaning products.
  • Assisted in deep cleaning tasks during seasonal maintenance periods.
  • Communicated effectively with clients to understand their specific cleaning needs.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.

Cashier Team Lead

AMPM Arco
Roseville, California
02.2023 - 03.2024
  • Supervised cashier operations and ensured efficient transaction processing.
  • Trained new cashiers on customer service and register procedures.
  • Managed cash handling and balanced daily cash drawers accurately.
  • Enforced store policies and procedures to ensure a safe environment.
  • Collaborated with management on improving operational efficiency in the store.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with locating items within the store when requested.

Package Handler

FedEx
Sacramento, CA
01.2019 - 12.2022
  • Sorted packages by destination for efficient processing and delivery.
  • Operated conveyor systems to move packages through sorting facilities.
  • Assisted team members in lifting and moving heavy packages safely.
  • Maintained a clean and organized workspace to promote safety standards.
  • Communicated effectively with coworkers to streamline workflow and resolve issues.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Stacked boxes onto pallets in an efficient manner.
  • Inspected packages for damages or defects and recorded any issues found.
  • Assisted in training new employees on package handling processes.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Reported any lost or damaged items to supervisors immediately upon discovery.

Sales Manager

Brookshire Insurance Agency
Citrus Heights, CA
03.2017 - 11.2018
  • Directed sales team to enhance client engagement and service quality.
  • Developed training programs to improve staff product knowledge and sales techniques.
  • Managed client relationships to ensure high levels of satisfaction and retention.
  • Analyzed market trends to identify new business opportunities and target clients.
  • Collaborated with marketing to create effective promotional strategies and campaigns.
  • Oversaw sales forecasting to align team goals with agency objectives and strategies.
  • Facilitated regular meetings to discuss performance, challenges, and strategies for improvement.
  • Managed daily operations of sales department, including supervision of staff members.
  • Implemented customer feedback systems to gather insights for service enhancement initiatives.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.

Education

High School Diploma -

Pacific High
North Highlands
05-1994

Timeline

Housekeeper

Kings cleaners
04.2025 - 08.2025

Cashier Team Lead

AMPM Arco
02.2023 - 03.2024

Package Handler

FedEx
01.2019 - 12.2022

Sales Manager

Brookshire Insurance Agency
03.2017 - 11.2018

High School Diploma -

Pacific High

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Misty Rivera