Misty Rivera
Sacramento,CA
Overview
8
8
years of professional experience
Work History
Housekeeper
Kings cleaners
Roseville, California
04.2025 - 08.2025
- Maintained cleanliness of assigned areas using effective cleaning techniques.
- Organized cleaning supplies and equipment for easy access during shifts.
- Oversaw daily housekeeping duties to ensure smooth operations.
- Executed essential housekeeping tasks with precision and reliability.
- Followed safety protocols while handling chemicals and cleaning products.
- Assisted in deep cleaning tasks during seasonal maintenance periods.
- Communicated effectively with clients to understand their specific cleaning needs.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Cashier Team Lead
AMPM Arco
Roseville, California
02.2023 - 03.2024
- Supervised cashier operations and ensured efficient transaction processing.
- Trained new cashiers on customer service and register procedures.
- Managed cash handling and balanced daily cash drawers accurately.
- Enforced store policies and procedures to ensure a safe environment.
- Collaborated with management on improving operational efficiency in the store.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
Package Handler
FedEx
Sacramento, CA
01.2019 - 12.2022
- Sorted packages by destination for efficient processing and delivery.
- Operated conveyor systems to move packages through sorting facilities.
- Assisted team members in lifting and moving heavy packages safely.
- Maintained a clean and organized workspace to promote safety standards.
- Communicated effectively with coworkers to streamline workflow and resolve issues.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Maintained a clean work environment by removing debris from the loading dock area.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Sales Manager
Brookshire Insurance Agency
Citrus Heights, CA
03.2017 - 11.2018
- Directed sales team to enhance client engagement and service quality.
- Developed training programs to improve staff product knowledge and sales techniques.
- Managed client relationships to ensure high levels of satisfaction and retention.
- Analyzed market trends to identify new business opportunities and target clients.
- Collaborated with marketing to create effective promotional strategies and campaigns.
- Oversaw sales forecasting to align team goals with agency objectives and strategies.
- Facilitated regular meetings to discuss performance, challenges, and strategies for improvement.
- Managed daily operations of sales department, including supervision of staff members.
- Implemented customer feedback systems to gather insights for service enhancement initiatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
Education
High School Diploma -
Pacific High
North Highlands05-1994
Timeline
Housekeeper
Kings cleaners
04.2025 - 08.2025
Cashier Team Lead
AMPM Arco
02.2023 - 03.2024
Package Handler
FedEx
01.2019 - 12.2022
Sales Manager
Brookshire Insurance Agency
03.2017 - 11.2018
High School Diploma -
Pacific High