Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Misty Robins

Misty Robins

Capon Bridge,WV

Summary

Dynamic Multi Unit Team Lead at H&R Block with a proven track record in enhancing team performance through effective coaching and conflict resolution. Skilled in schedule management and fostering a customer-focused environment, I consistently drive positive change and achieve business goals while maintaining high standards of service and attention to detail.

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

15
15
years of professional experience

Work History

Multi Unit Team Lead

H&R Block
02.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Team Leader Manager

H&R Block Franchise
01.2017 - 01.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Tax Preparer

H&R Block
01.2015 - 04.2016
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Educated clients on tax planning strategies, helping them save money in future years.

Laundry Attendant

Washland
08.2010 - 02.2012
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.

Education

No Degree - Ged

Dr Philips
Orlando, FL
02-1992

Skills

  • Attention to detail
  • Schedule management
  • Performance monitoring
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Interests

  • Crafting and DIY Projects
  • Strategy Games
  • Learning new cooking techniques and expanding my culinary skills
  • Watching Movies and TV Shows
  • Cooking
  • Avid Reader
  • Swimming
  • Growing herbs, vegetables, or fruits in home gardens
  • I like looking at the stars and learning about constellations
  • I like trying new recipes and food trends
  • bowling on league

Timeline

Multi Unit Team Lead

H&R Block
02.2024 - Current

Team Leader Manager

H&R Block Franchise
01.2017 - 01.2024

Tax Preparer

H&R Block
01.2015 - 04.2016

Laundry Attendant

Washland
08.2010 - 02.2012

No Degree - Ged

Dr Philips

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