Misty Rodriguez
Ashland,KY
Summary
A very empathetic person with a dedication to quality and accuracy. Familiar with handling multiple projects in a fast pace environment. Works great with others while maintaining a professional relationship with coworkers and clients.
Overview
5
5
years of professional experience
Work History
QA Specialist
Addiction Recovery Care
10.2022 - Current
- Completed forms and recorded findings of any errors, collaborating with quality team members and department managers to implement policy and procedures.
- Monitored specialists and quality-control programs.
- Evaluated and recommended improvements of the specialist resulting in a more streamlined and efficient workflow.
- Trained new hires to work with confidence and to improve accuracy.
Intake Specialist
Addiction Recovery Care
01.2021 - 10.2022
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Completed intake assessment forms and filed clients' charts.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Peer Support Specialist
Addiction Recovery Care
09.2019 - 12.2020
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Residential Staff
Addiction Recovery Care
08.2019 - 10.2020
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Collected patient specimens, vital signs, input and output and other delegated measurements.
- Worked effectively in fast-paced environments.
Intern
Addiction Recovery Care
12.2018 - 08.2019
- Gained valuable experience working within the facility, applying learned concepts directly into relevant work situations.
- Helped clients go to doctor's appointments, DCBS appointments and any client care.
- Cooked and serve food at the facility.
- Cleaned and organized offices and rooms.
Education
No Degree - Some College With No Degree
Sullivan University
Louisa, KYGED -
KCIW GED Program
Pewee Valley, KY06.2017
Skills
- Fast learner
- Computer skills
- Great with deadlines
- Client care, empathetic, and a passion to help others
Timeline
QA Specialist
Addiction Recovery Care
10.2022 - Current
Intake Specialist
Addiction Recovery Care
01.2021 - 10.2022
Peer Support Specialist
Addiction Recovery Care
09.2019 - 12.2020
Residential Staff
Addiction Recovery Care
08.2019 - 10.2020
Intern
Addiction Recovery Care
12.2018 - 08.2019
No Degree - Some College With No Degree
Sullivan University
GED -
KCIW GED Program