Misty Rodriguez
Parma,OH
Summary
Dedicated professional with strong skills in food safety, inventory management, and customer relationship management. Committed to delivering exceptional service and resolving customer issues efficiently.
Overview
11
11
years of professional experience
Work History
Service Deli Assistant
Chuppa's Marketplace
Parma, Ohio
03.2025 - 11.2025
- Prepared deli items following food safety and sanitation guidelines.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness of the deli counter and equipment.
- Stocked shelves with fresh products and organized displays.
- Operated slicing machines to prepare meats and cheeses efficiently.
- Collaborated with team members to ensure smooth service flow.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
Customer Service Representative
Truenorth
Middleburg Heights, OH
02.2022 - 05.2025
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Managed order processing, ensuring accuracy and timely fulfillment.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to improve service delivery efficiency.
- Documented customer interactions using company software systems.
- Provided training and support to new staff on customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Co Owner and Worker
Tree Care Specialists
Newport News, Virginia
04.2015 - 11.2021
- Managed daily operations and scheduling for tree care services.
- Oversaw team training and development to enhance service quality.
- Coordinated customer consultations to assess tree health and needs.
- Implemented safety protocols for crew during tree maintenance activities.
- Engaged with clients to build relationships and ensure satisfaction.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
Education
High School Diploma -
Heritage High School
Newport News, VA06-1997
Skills
- Food safety
- Product preparation
- Equipment operation
- Inventory management
- Merchandising
- Customer relationship management
Timeline
Service Deli Assistant
Chuppa's Marketplace
03.2025 - 11.2025
Customer Service Representative
Truenorth
02.2022 - 05.2025
Co Owner and Worker
Tree Care Specialists
04.2015 - 11.2021
High School Diploma -
Heritage High School