Misty Rohr
Barry,United States
Summary
As a dedicated customer service professional adept at fostering client relationships, I have a proven history of serving as an effective liaison between companies and their potential and current clients, identifying customer needs and delivering effective solutions in a range of industries. I'm eager to bring my interpersonal and problem solving skills to an environment that provides fresh challenges and an opportunity for growth.
Overview
20
20
years of professional experience
Work History
Manager/Bartender/Server
Dunnbelly Bar & Bistro
2017.08 - 2024.08
- Managed daily operations to ensure highest levels of quality and care in both food and service for up to 150 guests per shift..
- Developed and maintained relationships with clients, promoting loyalty with empathy and professionalism.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menus and personalized drink recommendations.
- Cultivated adaptive and strong team-oriented environment, supported and counseled staff of 18, boosted company morale, resolved conflicts and bolstered employee retention.
Claims Administrator/CSR
ASI (Application Software, Inc.)
2010.03 - 2012.09
- Evaluated IRS regulated Flexible Spending Account submissions through thorough review and interpretation of submitted documentation in accordance with the most current state and federal guidelines
- Provided attentive, empathetic and effective customer service through application of conflict resolution in high-stress situations
- Utilized interpersonal and problem solving skills in addition to memorizing, understanding and readily explicating IRS regulations and medical billing information
- Managed hundreds of confidential medical records and claims with accuracy and discretion.
Director of Marketing and Media Relations
Pavilion/Putnam's Interiors
2005.02 - 2008.12
- Designed, wrote, created and produced all marketing materials for print, television and radio advertisements
- Drafted/edited all content for press releases and articles
- Assisted owners in conceptualizing & hosting public marketing events and coordinated press events
- Performed as sole contact person for all media reps, set and managed company advertising budgets & negotiated terms.
- Developed strategic media campaigns and secured high-profile media coverage through relationships cultivated with both journalists and prominent clients
Education
University of Missouri - Columbia
Columbia, MOMoberly Area Community College
Hannibal, MO09.2017
Skills
- Ability to Work Under Pressure
- Passion for Customer Satisfaction
- Critical thinking and problem solving
- Team Leadership
- Exceptional Verbal and Written Communication
- Staff Training and Development
- Customer Relationship Management
- Strong multitasking
- Conflict Resolution
- Regulatory Compliance
- Public Speaking
Timeline
Manager/Bartender/Server
Dunnbelly Bar & Bistro
2017.08 - 2024.08
Claims Administrator/CSR
ASI (Application Software, Inc.)
2010.03 - 2012.09
Director of Marketing and Media Relations
Pavilion/Putnam's Interiors
2005.02 - 2008.12
University of Missouri - Columbia
Moberly Area Community College
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