Misty Rollins
Asheville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication, good judgment, excellent time management and problem-solving skills
Overview
12
12
years of professional experience
Work History
Dispatcher
J And J Cab
09.2021 - Current
- Directed dispatching, routing and tracking of 3-10 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to review and prioritize over 200 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed orders, processed and printed invoices and created daily trip logs.
Laborer
Sean Lewandowski
11.2019 - 08.2021
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Utilized construction tools and machinery to effectively complete job site projects.
- Read and understood orders to accurately measure, cut and lay out needed materials.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Learned basic carpentry, painting and plastering.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
- Removed imperfections and applied chemical solutions to treat materials and achieve smooth finishes.
- Maintained strong background in plumbing, carpentry, painting and plastering to assist with various construction projects.
Private Caregiver
Gordan England
06.2016 - 11.2018
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted patients with self-administered medications.
- Administered medication as directed by physician.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
General Laborer
Fernando's Stone Works
01.2015 - 05.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Helped with construction of hospitals, schools, and commercial office buildings.
Assistant Manager, Cashier
Six Pack Smoke Stack
09.2014 - 05.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Completed inventory counts and ordered merchandise.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Customer Service Associate
Kerby
11.2009 - 06.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Education
GED -
Wake Technical Community College
Raleigh, NC05.2014
Skills
- Effective Communication
- Dispatch Recordkeeping
- Resource Coordination
- Client Interactions
- Work Order Preparations
- Personnel Monitoring
- Prioritizing Calls
- Information Gathering
- Driver Support
- Vendor Contracts
- Processing Orders
- Passenger Interaction
- Creative Solutions
- Improving Operations
- Updating Logs
- Problem Assessment
- Calendar and Scheduling Software
- Speech Clarity
Timeline
Dispatcher
J And J Cab
09.2021 - Current
Laborer
Sean Lewandowski
11.2019 - 08.2021
Private Caregiver
Gordan England
06.2016 - 11.2018
General Laborer
Fernando's Stone Works
01.2015 - 05.2017
Assistant Manager, Cashier
Six Pack Smoke Stack
09.2014 - 05.2016
Customer Service Associate
Kerby
11.2009 - 06.2012
GED -
Wake Technical Community College