Hi, I’m
Misty Ross
Regional Manager
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
1
Certification
Work History
RLJ Management
Regional Manager
08.2019 - Current
Job overview
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Responded to escalated resident concerns and issues and monitored resolution.
- Kept properties in compliance with local, state and federal regulations.
Independent Management Services
District Manager
08.2016 - 08.2019
Job overview
- Built positive and productive relationships with store and field leadership.
- Supervised multiple locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Managed affordable and HUD property documents for permanent records and regulatory requirements.
Pennrose Management Company
Property Manager
09.2009 - 01.2016
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Developed, reviewed and submitted property operating and capital budgets.
- Investigated and resolved any tenant complaints.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Kept properties in compliance with local, state and federal regulations.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Audited files and reported issues requiring follow-up to program manager.
- Prepared and submitted PHAS Assessment and other funding applications.
Education
Clark State Community CollegeSpringfield, OH
Associate of Arts
National Apartment Association
Skills
- Order Management
- Cross-Departmental Collaboration
- Sales and Marketing Strategy
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Tenant and Owner Liaising
- Capital Projects Management
- Tenant Eligibility Determination
- Property Management Software Understanding
- Active Listening
- Multi-Family Property Management
Certification
Public Housing Rent Calculation Specialist
Blended Occupancy Management Specialist
Certified Occupancy Specialist
Certified Tax Credit Specialist
Fair Housing
CAM- current
Timeline
Regional Manager
RLJ Management
08.2019 - Current
District Manager
Independent Management Services
08.2016 - 08.2019
Property Manager
Pennrose Management Company
09.2009 - 01.2016
Clark State Community College
Associate of Arts
National Apartment Association
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