Misty Rouse
Kinston,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Human Resources Assistant
McRae & Associates
Kinston, NC
06.2014 - 04.2025
- Led the end-to-end management of workers' compensation claims, resulting in faster resolution times and reduced claim-related costs through proactive communication and thorough documentation.
- Successfully handled unemployment claims, ensuring timely submissions, and minimizing company liability by maintaining accurate records and collaborating effectively with state agencies.
- Streamlined FMLA administration, tracking, and managing cases with precision, which improved compliance and reduced leave-related errors.
- Conducted thorough investigations of employee and customer complaints, contributing to a more positive workplace environment, and helping resolve issues in alignment with company policy and legal standards.
- Upheld strict confidentiality and ensured consistent compliance with HR laws and internal procedures, supporting a culture of trust, and reducing the risk of legal exposure.
Document Imaging Department Lead/Legal Assistant
White & Allen, P.A.
Kinston, NC
10.2003 - 09.2008
- Scheduled appointments efficiently to maximize client engagement.
- Operated switchboard for seamless communication flow.
- Supervised and trained support staff to enhance performance.
- Scanned and imported client documents into Client Profiles for easy access.
- Prepared legal documents, correspondence, and forms for firm collections.
- Discussed payment arrangements with clients to facilitate timely transactions.
- Organized materials and prepared documents for civil and criminal trials.
- Filed and served legal documents with courts and opposing counsel.
Surgical Technologist
Lenoir Memorial Hospital, Inc.
Kinston, NC
08.2003 - 10.2003
- Prepared operating room with necessary supplies and instruments for surgical procedures.
- Transported, positioned, and prepared patients for surgery efficiently.
- Proactively provided instruments to surgeons based on anticipated needs and preferences.
- Identified contaminated instruments and placed them in proper cart system to prevent infection spread.
- Maintained cleanliness and organization of supplies within operating rooms.
Document Imaging Department Lead/Receptionist
Whitley, Jenkins & Riddle
Kinston, NC
10.2000 - 01.2002
- Coordinated appointment scheduling to enhance office efficiency.
- Operated switchboard to manage incoming communications effectively.
- Scanned and imported client documents into firm database for accurate record-keeping.
- Verified client medical records and bills to ensure accuracy and compliance.
- Executed firm errands promptly to support daily operations.
Education
Diploma - Surgical Technology
Lenoir Community College
Kinston, NC08-2003
Skills
- Document management
- Data entry
- Time management
- Effective communication
- Problem resolution
- Confidentiality maintenance
- Attention to detail
- Customer service
- Multitasking
- Conflict resolution
- Personnel records management
- Staff development
Timeline
Human Resources Assistant
McRae & Associates
06.2014 - 04.2025
Document Imaging Department Lead/Legal Assistant
White & Allen, P.A.
10.2003 - 09.2008
Surgical Technologist
Lenoir Memorial Hospital, Inc.
08.2003 - 10.2003
Document Imaging Department Lead/Receptionist
Whitley, Jenkins & Riddle
10.2000 - 01.2002
Diploma - Surgical Technology
Lenoir Community College