Misty Scholl
Mancelona
Summary
Proven track record in enhancing customer engagement and brand representation, notably at Derrer Oil & Propone. Skilled in cash handling and suggestive selling, I excel in creating memorable customer experiences. My leadership at Armor Express led to a motivated team surpassing performance targets, showcasing my ability to inspire and achieve operational excellence.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Customer Sales Associate
Derrer Oil & Propone
03.2018 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Plate Cage/Assistant Warehouse Supervisor
Armor Express
01.2017 - 11.2017
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
Customer Service Cashier
Blarney Castle Oil and Propane
03.2015 - 07.2016
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Mancelona High School
Mancelona, MI06-1996
Skills
- Cash handling experience
- Displays and merchandising
- Data entry proficiency
- Customer engagement
- Brand representation
- Suggestive selling
- Product promotions
- Credit card processing
- Cash register operation
Timeline
Customer Sales Associate
Derrer Oil & Propone
03.2018 - 06.2021
Plate Cage/Assistant Warehouse Supervisor
Armor Express
01.2017 - 11.2017
Customer Service Cashier
Blarney Castle Oil and Propane
03.2015 - 07.2016
High School Diploma -
Mancelona High School
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