Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Sheets

Ashley,OH

Summary

Detail-oriented Craftsman specializing in [Area of expertise]. Well-organized and methodical with excellent teamwork and time management abilities. Experienced Craftsperson with expertise in [Area of expertise] and history of high-quality and consistent work. Exemplary organization and complex problem-solving abilities. Proficient in handling and operating equipment safely and handling materials effectively. Skilled in crafting [Type] products in workshop and studio settings. Strong knowledge of hand and power tools. Familiar with troubleshooting equipment and completing basic repairs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Handmade Crafts Artist

Self-employeed
01.2017 - Current
  • Cut materials according to specifications in preparation for installation.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Kept tools, equipment and work areas properly maintained.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Monitored tool and equipment condition and arranged repairs.
  • Constructed custom products according to design specifications.
  • Demolished and removed old materials to make way for new builds.
  • Used power] tools to shape and finish wood,metal, and other hard surfaces
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Used color, space and composition to produce desired artistic effects.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Secretary

Mash Pools
06.2008 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Screened visitors and issued badges to maintain safety and security.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

House Cleaner

Self-employeed
01.2004 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Exceeded client expectations to garner future services.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Sanitized apartments after move-out or prior to move-in.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Collected payment for services rendered and provided client with billing receipts.
  • Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
  • Informed and sold clients on additional services.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Operated electronic backpack vacuums and floor sweepers.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Home Renovator

Self-employeed
07.2022 - 03.2023
  • Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
  • Cleaned and disposed of debris to maintain safe and clean working environment.
  • Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
  • Inspected and tested fixtures and systems after installation to confirm proper and safe functioning.
  • Spread adhesives on flooring to prep for tile installation.
  • Held timber, lumber and paneling in place for fastening or cutting.
  • Inspected job site throughout renovation process to verify quality standards.
  • Communicated regularly with clients to discuss progress and address any concerns.
  • Managed multiple projects, enforcing adherence to building codes and regulations.
  • Collaborated with architects, designers and homeowners to meet project goals.
  • Developed innovative strategies to reduce material costs while increasing efficiency.
  • Prepared detailed project estimates and reports for management review.
  • Developed and implemented construction plans according to client specifications and expectations.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Collaborated with structural engineers to evaluate structural integrity of projects.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Scheduled utility service providers according to project timelines.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.

Owner/Operator

Self Employed Services
01.2017 - 03.2023
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Assisted elderly with daily living activities and physical therapies.
  • Encouraged elderly to engage in people-centered activities and participate in community.
  • Read and wrote shift reports and care notes for continuity of care.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Assisted disabled clients to support independence and well-being.
  • Developed and implemented individualized care plans to cater to client needs and better assist.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Laborer

Mash Pools
06.2008 - 01.2019
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Performed general housekeeping and cleaning tasks.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Assembled and disassembled formwork to facilitate correct shaping and pouring of concrete.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Loaded and unloaded materials onto trucks and trailers.
  • Cleaned and maintained tools, equipment and worksites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Worked on sites, installing roofs and other exterior components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.

Bar Tender

Corner House
01.2014 - 06.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Completed requisitions to maintain required stock par levels.

STNA

Ashley Manor Senior Living
04.2004 - 09.2004
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Kept accurate records of patients' care, condition, and progress.
  • Assisted with patient transfer and ambulation.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Call Center Representative

Trilgiant
02.2003 - 04.2004
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Built positive relationships with customers by providing exceptional customer service.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Developed in-depth understanding of product features and services to offer comprehensive support.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Approved and terminated customer contracts upon request.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed and updated databases to handle customer data.
  • Created and maintained detailed database to develop promotional sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.

Server

Whipples
04.2001 - 04.2003
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
03.2015

High School Diploma -

Buckeye Valley Local High School
Delaware, OH
04.2003

High School Diploma -

Delaware Joint Vocational Career Center
Delaware, OH
04.2003

Skills

  • Artistic Vision
  • Stone Carving
  • Macrame and Knotting
  • Drawing and Illustration
  • Decoupage Techniques
  • Collage and Mixed Media
  • Calligraphy and Lettering
  • Gilding and Gold Leaf Application
  • Creative Designing
  • Clay Sculpting
  • Woodworking Abilities
  • Leather Crafting
  • Beading and Embellishment
  • Marbling Techniques
  • Soap and Candle Making
  • Paper Crafting
  • Floral Arrangement
  • Hand Sewing Techniques
  • Jewelry Making
  • Wire Wrapping
  • Painting Techniques
  • Screen Printing
  • Upholstery Skills
  • Metalworking
  • Pottery and Ceramics
  • Engraving and Etching
  • Stencil and Stamp Making
  • Resin Casting
  • Attention to Detail
  • Pattern Making
  • Textile Manipulation
  • Digital Design Tools
  • Restorations
  • Demolition Skills
  • Hand and Power Tools
  • Materials Handling
  • System Installations
  • Team Direction
  • Troubleshooting Skills
  • Furniture Making
  • Business Planning
  • Production and Processing

Timeline

Home Renovator

Self-employeed
07.2022 - 03.2023

Handmade Crafts Artist

Self-employeed
01.2017 - Current

Owner/Operator

Self Employed Services
01.2017 - 03.2023

Bar Tender

Corner House
01.2014 - 06.2014

Secretary

Mash Pools
06.2008 - Current

Laborer

Mash Pools
06.2008 - 01.2019

STNA

Ashley Manor Senior Living
04.2004 - 09.2004

House Cleaner

Self-employeed
01.2004 - Current

Call Center Representative

Trilgiant
02.2003 - 04.2004

Server

Whipples
04.2001 - 04.2003

Associate of Arts - Business Administration And Management

University of Phoenix

High School Diploma -

Buckeye Valley Local High School

High School Diploma -

Delaware Joint Vocational Career Center

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Misty Sheets