Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Sherman

Cedar Hill,TX

Summary

Dynamic professional with extensive experience in order fulfillment and customer service, notably at Mouser. Proven ability in warehouse organization and shipping, enhancing efficiency and accuracy. Skilled in product packaging and maintaining high safety standards, while fostering positive customer relationships through effective communication and problem-solving.

Overview

19
19
years of professional experience

Work History

Order Puller

Mouser
01.2025 - Current
  • Inspected products for quality assurance before packaging and shipping
  • Implemented best practices for order fulfillment to enhance efficiency
  • Resolved any discrepancies in orders swiftly, ensuring customers received accurate shipments without delay.
  • Picked and packed order items.

Customer Care Representative

Arrow Reload
06.2022 - 12.2023
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Delivered prompt service to prioritize customer needs.
  • Assisted in training new representatives on company policies and customer service protocols.
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.

Production Associate

Blue Apron LLC
01.2019 - 05.2021
  • Conducted quality checks to maintain product standards and safety compliance.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Assembled products according to changing daily work orders and specific customer needs.

Assistant Store Manager

Madico Window Films
06.2007 - 07.2017
  • Managed daily store operations, ensuring adherence to company policies and procedures.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

High School Diploma -

Plano East Senior High
Plano, TX
05-1993

Skills

  • Warehouse safety
  • Pallet jack safety
  • Loading and unloading
  • Warehouse organization
  • Order picking and processing
  • Shipping and receiving
  • Product packaging

Timeline

Order Puller

Mouser
01.2025 - Current

Customer Care Representative

Arrow Reload
06.2022 - 12.2023

Production Associate

Blue Apron LLC
01.2019 - 05.2021

Assistant Store Manager

Madico Window Films
06.2007 - 07.2017

High School Diploma -

Plano East Senior High
Misty Sherman