Misty Sifford
Owosso,MI
Summary
Accomplished Salon Manager with a proven track record at Great Clips, enhancing salon operations and boosting retail product revenue. Expert in inventory controls and customer service, I excel in creating positive environments and developing staff. Achieved significant improvements in client satisfaction and compliance, demonstrating exceptional problem-solving and multi-task management skills.
Overview
14
14
years of professional experience
Work History
Salon Manager
Great Clips
Weaverville, NC
03.2021 - 10.2025
- Monitored employee performance to ensure quality services were delivered consistently.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Consulted with customers to understand needs and recommend professional services.
- Handled staff development, budgeting and supply ordering.
- Ensured compliance with state regulations regarding cosmetology practices.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Resolved customer complaints regarding worker performance or services rendered.
- Scheduled employees and made sure all shifts had adequate coverage.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Oversaw inventory control for retail products and supplies.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Payroll
Salon Manager
Great Clips Salon
Tri-Cities, TN
10.2011 - 11.2020
- Customer service.
- Creating a positive work environment.
- scheduling
- Daily deposits.
- developing staff.
- Communicated with clients about haircare needs and suggested appropriate products to achieve styles.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Education
Licensed Cosmetologist - Art of Cosmetology
Jenny Lea
Johnson City, TN10-2010
Skills
- Cleanliness and sanitation
- Inventory controls
- Supply management
- Problem resolving
- Employee development
- Compliance
- Salon operations
- Cosmetology
- Multi-task management
- Customer service
- Scheduling
- Salon retail sales
- Customer friendly
Timeline
Salon Manager
Great Clips
03.2021 - 10.2025
Salon Manager
Great Clips Salon
10.2011 - 11.2020
Licensed Cosmetologist - Art of Cosmetology
Jenny Lea
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