Misty Simpson
Venice,CA
Summary
Detail-oriented, reliable, and professional team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and integrity. Having superior organizational skills and offering expertise and ease in handling a multitude of daily issues with exceptional poise and emotional intelligence. Highly adept at coaching and mentoring, with talent for interacting with staff at all levels of organization and public. Recognized for creativity, positive attitude and being a hard worker. Avid researcher with strong technical skills and a passion for learning new things and evolving.
Overview
18
18
years of professional experience
Work History
Membership Rep, Researcher, Data Entry, Sales
Nielsen
04.2021 - 03.2024
- Increased membership sign-ups by implementing targeted outreach strategies (mailings and in-person visits) and engaging marketing/recruitment materials.
- Improved panelist retention rates and enhanced overall member satisfaction, consistently maintained install success rate of 95% or higher.
- Promoted high-level customer satisfaction using strong relationship-building skills, active listening, and gaining trust.
- Coached existing accounts regularly to maximize data integrity and increase company revenue. Consistently maintaining one of highest region coaching in-tab rates at 89% or higher.
- Contact, schedule and set up appointments with panelists to get feedback, educate, and generate better data to achieve company growth goals.
- Proficient, accurate, and quick research, data entry, and analysis.
Assistant Manager and Buyer, Office Assistant, Customer Service and Sales Associate, Merchandiser and Stylist
Boca Enterprises
08.2006 - 03.2020
- Delivered thoughtful customer service by establishing strong connections and providing unique and personalized customer service and resolving complaints promptly and in calm professional manner.
- Ran daily and monthly reports and logistics analysis for open-to-buy, reorders, and product performance.
- Assisted in buying all merchandise and office supplies, following concise budget parameter.
- Processed, entered, and updated inventory by using POS and Microsoft Word, increasing accuracy rate of inventory by 90%.
- Managed cash register, ensuring accurate financial reporting and minimizing discrepancies. As well as, maintaining all other office machines.
- Helped carry out store meetings, events and parties. Also, helped plan for buying trips by, booking airfare, hotel, and setting up appointments with reps and vendors.
- Promoted and implemented recycling and reuse programs to help eliminate overall waste of store and office by 75%.
- Increased customer acquisitions through effective social media management, grassroots marketing and new customer retention.
Education
Some College (No Degree) - Post Baccalaureate in Elementary Education
Texas Tech University
Lubbock, TXBachelors of Science - Human Development And Family Studies
Texas Tech University
Lubbock, TXEarly Childhood Teaching Certification - Early Childhood Education
UCLA Extension-Extended Studies
Los Angeles, CASkills
- Extensive data entry, technical skills and customer service experience
- Reliable, team player, people-oriented, and flexible with self-management skills
- Exceptional organization skills & attention to detail, analytical thinker with ability to multi-task
- Very creative, curious & resourceful with strong written and oral communication skills
- Naturally wise and stable, with ability to intuitively troubleshoot to solve any problem and willingness to get things done
- Positive, professional attitude with patience and tolerance and strong moral compass
- Computer literate and proficient in POS and office programs with general knowledge in MAC and PC platforms, Microsoft and Google Suites
- Data Entry Proficiency with ability to process and update data, invoices, purchase orders & vouchers
- Budget management, expense reports, performance tracking, reports analysis & company trends
- Ability to maintain high degree of discretion and confidentiality
Timeline
Membership Rep, Researcher, Data Entry, Sales
Nielsen
04.2021 - 03.2024
Assistant Manager and Buyer, Office Assistant, Customer Service and Sales Associate, Merchandiser and Stylist
Boca Enterprises
08.2006 - 03.2020
Some College (No Degree) - Post Baccalaureate in Elementary Education
Texas Tech University
Bachelors of Science - Human Development And Family Studies
Texas Tech University
Early Childhood Teaching Certification - Early Childhood Education
UCLA Extension-Extended Studies