Misty Skehan
Leominster,MA
Summary
Proven team player, adept at managing high-volume environments at Rounders Bar and Grill, ensuring top-notch customer service and compliance with health codes. Skilled in multitasking and fostering strong customer relationships. Expert in bar equipment and liquor knowledge, consistently maintaining cleanliness and hygiene standards. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
25
25
years of professional experience
Work History
Bartender
435 Bar and Grill
01.2015 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and balancing lottery drawers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
General Manager/Head Bartender
Rounders Bar and Grill
03.2003 - 12.2013
- Managed a fast pace, high traffic gaming bar.
- Responsible for daily gaming drop, balancing $30,000 safe and maintaining 15 poker machines.
- Weekly payroll, scheduling and ordering.
- Worked with fellow management team on monthly promotions and customer rewards programs.
- Trained and guided team members to maintain high productivity and performance.
- Interacted well with customers to build connections and nurture relationships.
Server
Shoreline Cafe
09.1999 - 09.2001
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Science - Tourism And Travel Management
Johnson And Wales University
Providence, RI04.1999
Skills
- Strong multitasking
- Years of customer service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Service-oriented mindset
- Honest and Dependable
- Health codes compliant
- Bar Equipment Familiarity
Timeline
Bartender
435 Bar and Grill
01.2015 - 08.2024
General Manager/Head Bartender
Rounders Bar and Grill
03.2003 - 12.2013
Server
Shoreline Cafe
09.1999 - 09.2001
Associate of Science - Tourism And Travel Management
Johnson And Wales University
Similar Profiles
Gabriel SalvadorGabriel Salvador
Wing Executive Communications Technician at Air Force - 435 Air Ground Operations WingWing Executive Communications Technician at Air Force - 435 Air Ground Operations Wing
Halle SchofieldHalle Schofield
Pizza Factory at Keaton Kringlen 1-435-592-9270Pizza Factory at Keaton Kringlen 1-435-592-9270
Carter OldhamCarter Oldham
Maintenance Technician at Deer Valley Resort 2250 Deer Valley Dr. 435-649-1000Maintenance Technician at Deer Valley Resort 2250 Deer Valley Dr. 435-649-1000
Tonia MagrasTonia Magras
Chief Operating Officer at Hull Bay ProductionsChief Operating Officer at Hull Bay Productions
Erin RosaErin Rosa
Reimbursement Specialist at Allcare Plus PharmacyReimbursement Specialist at Allcare Plus Pharmacy