Misty Smith

Democratic Congressional Campaign Committee, DCCC

Remote, NC

04.2021 - 06.2022

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Approved and terminated customer contracts upon request.
Assisted customers by answering questions and responding to inquiries.
Educated customers on company systems, form completion and access to services.
Reached out to customers after completed sales to suggest additional service or product purchases.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Processed debit and credit card and electronic check payments.
Engaged in learning and development opportunities to promote continued performance improvement.
Attended telephone skills and program information training sessions to boost aptitude.
Placed outbound customer service or customer satisfaction calls to follow up on issues.

Franklin Superior Auto Services

Franklin, NC

04.2021 - 01.2022

Updated reports, managed accounts and generated reports for company database.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Sourced vendors for special project needs and negotiated contracts.
Developed standard operating procedures for all administrative employees.
Maintained computer and physical filing systems.
Compared vendor prices and negotiated for optimal savings.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

Dr. Automotive

Sylva , NC

09.2019 - 07.2021

Updated reports, managed accounts and generated reports for company database.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Sourced vendors for special project needs and negotiated contracts.
Developed standard operating procedures for all administrative employees.
Maintained computer and physical filing systems.
Compared vendor prices and negotiated for optimal savings.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

Gambrels Food Mart

Arjay, KY

01.2000 - 07.2009

Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Tallied cash drawer at beginning and end of each work shift.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Greeted customers entering store and responded promptly to customer needs.
Reviewed new promotions and monitored price changes.
Processed customer refunds and exchanges according to established guidelines.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Created price tags and merchandise signs.
Worked flexible schedule and extra shifts to meet business needs.
Mentored new team members on sales software system operation.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with shift manager to solve problems and handle customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Stocked, tagged and displayed merchandise as required.
Collected and authorized payments of guests.
Restocked and organized merchandise in front lanes.
Checked personal identifications during alcohol and tobacco sales.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Addressed customer needs and made product recommendations to increase sales.

Summary