Misty Smith
Roseburg,Oregon
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Case Manager
Umpqua Health Alliance
Roseburg , OR
10.2021 - 06.2024
- Maintained up-to-date records on each client's status including progress notes and case histories.
- Facilitated groups to address topics such as life skills, relapse prevention, substance abuse, mental health concerns.
- Collaborated closely with other departments such as medical staff or social workers regarding client care issues.
- Helped facilitate discharge planning by identifying appropriate follow-up services after release from facility.
- Coordinated referrals to outside providers for specialized services such as counseling or medical treatments.
- Researched best practices in order to make recommendations for program improvements.
- Developed strong partnerships with community organizations and agencies to ensure continuity of care for clients.
- Advised clients on available resources within the community that could benefit them in their recovery process.
- Ensured compliance with all applicable laws, regulations, policies, procedures and standards of practice.
- Provided comprehensive assessments of clients' needs and created individualized treatment plans.
- Reviewed client files regularly for accuracy and completeness.
- Conducted initial intakes with new clients assessing their specific needs.
- Participated in interdisciplinary teams providing input based on experience working with clients.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Monitored client progress and modified services accordingly to meet their changing needs.
- Provided support and mentoring for less experienced Case Managers.
- Assisted in the development of new programs and initiatives aimed at improving service delivery.
- Conducted regular meetings with team members to discuss caseloads and provide guidance on complex cases.
- Supervised a group of 10 case managers, evaluating their performance, conducting interviews for new hires, and managing dismissals within the team.
Clinical Coordinator in the Emergency Department
Mercy Medical Center
Roseburg, OR
03.2018 - 10.2021
- Provided oversight for the day-to-day responsibilities of my team while also facilitating regular in-person check-ins to encourage dialogue and troubleshoot any concerns.
- Served as a knowledgeable resource for various procedures and treatments
- Utilized the Kronos system to monitor and maintain accurate records of employee time and attendance
- Successfully managed the process of selecting, hiring, promoting, counseling and terminating personnel within assigned responsibilities.
- Efficiently manages new employee onboarding process, department orientation, and competency evaluations for assigned staff.
- Maintains departmental adherence to recommended guidelines set by AORN, CMS, OSHA, and Joint Commission.
- Conducted regular safety inspections on the unit to assess and address potential hazards
- Partnered with the department director to establish, define, and enhance goals and objectives in accordance with the facility's mission and values.
- Taking charge of the Emergency Department when the Emergency Director is not available, ensuring continued operations and oversight.
- Dedicated approximately 40% of scheduled hours to delivering hands-on patient care.
Staff Nurse/Charge Nurse in the Emergency Department
Mercy Medical Center
Roseburg
01.2008 - 01.2018
- Preceptor of the year in 2009
- Employee of the year in 2010
- Meditech Super-user
- Actively involved in Unit Based Council
- Actively involved with process improvement team
- Maintain and help with through-put of a very busy emergency department
- Manage a patient load of up to 4 patients ranging from pediatric patients to geriatric patients
- Successfully completed Healthcare Leadership for Mass Casualty Incidents in 2016.
Staff Nurse on medical floor
01.2006 - 01.2008
- Managed a workload of 6-8 patients on night shift.
- Performed essential tasks such as medication distribution, wound care, and overall patient management while assigned to the medical floor
Education
Associates Degree in Nursing -
Umpqua Community College
01.2006
Skills
- Compliance Monitoring
- Progress Monitoring
- Client Advocacy
- Case Documentation
- Ethical Practice
- Health History Documentation
- Community Outreach
- Needs Assessment
- Chronic Disease Management
- Care Coordination
- Case Management
- Patient support
- Regulatory Compliance
- Records Management
- Discharge Planning
- Utilization review
- Family Education
- Referral Coordination
- Performance Tracking
- Problem-Solving
- Annual Case Reviews
- Positive Attitude
- Interdisciplinary Collaboration
- Indirect Patient Care
- Documentation proficiency
- Court Mandated Reporter
- Patient Management
- Email and Telephone Etiquette
- Relationship Building
- Patient Assessments
- Community Resources
- Medical Records Management
- Conflict Resolution
- Program Development
- Resource Management
- Documentation And Reporting
- Quality Assurance Controls
- Staff Management
- Direct Patient Care
- Organization and Multitasking
- Effective customer communication
- Interviewing skills
- Task Prioritization
- Active Listening
- Attention to Detail
- Problem-solving abilities
- Staff Oversight
- Self Motivation
- Adaptability
- Teamwork and Collaboration
- CPR/AED
Certification
- BLS (Basic Life support)
- ACLS (advanced cardiac life support)
- PALS (pediatric advanced life support)
- TNCC (trauma nurse certified)
References
Keala Meyer- Supervisor with Umpqua Health Alliance- 541-378-8827
Todd Luther- Supervisor at Mercy Medical Center- 541-580-4213
Judith Bjerke- Friend of 26 years- former co-worker- 541-580-1101
Timeline
Lead Case Manager
Umpqua Health Alliance
10.2021 - 06.2024
Clinical Coordinator in the Emergency Department
Mercy Medical Center
03.2018 - 10.2021
Staff Nurse/Charge Nurse in the Emergency Department
Mercy Medical Center
01.2008 - 01.2018
Staff Nurse on medical floor
01.2006 - 01.2008
Associates Degree in Nursing -
Umpqua Community College
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