Misty Smith
So Zanesville ,OH
Summary
Dynamic professional with a strong background in customer service and team leadership at Amazon. Proven track record in reducing employee turnover and enhancing operational efficiency through effective staff training and development. Skilled in time management and problem-solving, consistently improving processes to elevate customer satisfaction and team performance.
Overview
2026
2026
years of professional experience
Work History
Shift Assistant
Amazon
09.2010 - 05.2025
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Analyzed sales data to identify trends and make informed decisions regarding staffing levels during peak hours.
- Assisted in the training of new employees, ensuring they were prepared for their roles within the team.
- Collaborated with other Shift Assistants to create consistent standards across all shifts.
- Ensured safety protocols were consistently followed, contributing to a safe working environment for all staff members.
- Streamlined processes, resulting in faster service times and increased customer satisfaction.
- Identified areas for improvement within the team, providing constructive feedback and coaching as necessary.
- Managed time effectively during shifts, prioritizing tasks based on urgency while still maintaining attention to detail in day-to-day operations.
- Worked closely with management to develop strategies for improving overall store performance through effective resource allocation and targeted initiatives.
- Enhanced communication between team members with regular meetings and clear expectations for each shift.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Supervised ongoing daily production phases.
- Improved shift efficiency by carefully delegating tasks and monitoring employee performance.
Registration
Genesis Healthcare System
2010 - 03.2016
- Streamlined event registration processes, improving attendee satisfaction and reducing wait times at events.
- Streamlined registration processes by utilizing online platforms for easy access to program information.
- Conducted voter outreach by mailing and tracking voter registration cards throughout Location.
- Improved voter registration processes by implementing efficient systems and streamlining data management.
- Handled registration processes, streamlining check-in and enhancing overall guest satisfaction.
- Classified and assigned registration numbers to artifacts and supervised inventory control.
- Streamlined patient registration processes by accurately entering demographic data into electronic health record systems.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Maintained accurate voter records, verifying voter eligibility and registration status.
- Enhanced patient experience by efficiently managing appointment scheduling, registration, and billing procedures.
- Streamlined patient registration process, resulting in reduced wait times and improved customer experience.
- Enhanced patient experience by providing timely and efficient registration services.
Weaver
Longaberger Baskets
06.1992 - 01.2010
- Increased customer satisfaction through close attention to detail in fabric design, texture, and pattern.
- Optimized inventory management by effectively tracking material usage during the weaving process.
- Reduced fabric defects by consistently monitoring the weaving process and making necessary adjustments.
- Inspected products to verify manufacturing specifications and determine if machines need adjustment.
- Achieved faster production times by mastering various weaving techniques and machinery.
Education
High School Diploma - General Studies
Zanesville High School
Zanesville, OH06.1988
Skills
- Customer service focus
- Workplace safety
- Staff training and development
- Employee motivation
- Strong leadership
- Scheduling expertise
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Hazardous materials handling
- Shipping logistics
- Package tracking
- Shipment preparation
Timeline
Shift Assistant
Amazon
09.2010 - 05.2025
Weaver
Longaberger Baskets
06.1992 - 01.2010
Registration
Genesis Healthcare System
2010 - 03.2016
High School Diploma - General Studies
Zanesville High School