Misty Smith
UPS
Newport,Kentucky
16
years of professional experience
Dynamic manager with a proven track record at Dixie Chili, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and staff training. Skilled in decision-making and time management.
Work History
Cherry Picker Operator
2 Months- Operated cherry picker to retrieve and transport packages efficiently within warehouse environment.
- Ensured safety protocols were followed during equipment operation and material handling.
- Conducted routine inspections of cherry picker to maintain operational readiness and compliance standards.
- Collaborated with team members to optimize workflow and improve loading processes.
Manager
13 Years 8 Months- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Managed staff scheduling, optimizing workforce allocation for peak hours.
- Implemented training programs, enhancing team performance and customer interaction skills.
- Developed new menu items based on customer feedback and market trends.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server
2 Years 4 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Collaborated with kitchen staff to coordinate meal preparation and timely delivery of food to guests.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
Education
No Degree - Psychology
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Complex Problem-solving
Timeline
Cherry Picker Operator
UPS
2026.04 - CurrentRead More
Manager
Dixie Chili
2012.08 - 2026.04Read More
Server
Waffle House
2010.04 - 2012.08Read More
Gateway Community College
No Degree from Psychology
Read More
Newport High School
High School Diploma
Read More