Misty Sonju
Joseph,MN
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Buffalo Wild Wings. Proven ability to enhance guest satisfaction through effective multitasking and conflict resolution. Strong cash handling expertise and a commitment to maintaining high standards of hygiene and safety in fast-paced environments. Passionate about fostering positive experiences for both customers and patients.
Overview
18
18
years of professional experience
Work History
Server
Buffalo Wild Wings
01.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
CNA
Private Hospice
03.2023 - 08.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- one patient in home setting hospice/ end od life cares
Server Assistant Manager
Neighbors Route 66
03.2020 - 06.2024
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
CNA
Oakridge Homes
01.2007 - 04.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Science - Practical Nursing
St Cloud Technical Community College
Saint Cloud, MN12-2024
GED -
Minnesota GED
Little Falls, MN02-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Performance improvement
- Guest relations management
- Vital signs monitoring
- Patient care
- Time management
- HIPAA compliance
- Basic life support
- End-of-life care
- Patient transfers
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Medication administration
- Wound care
- Multitasking and organization
- Critical thinking
- Cultural sensitivity
- Patient hygiene assistance
- Infection control practices
Timeline
CNA
Private Hospice
03.2023 - 08.2024
Server Assistant Manager
Neighbors Route 66
03.2020 - 06.2024
Server
Buffalo Wild Wings
01.2018 - Current
CNA
Oakridge Homes
01.2007 - 04.2009
Associate of Science - Practical Nursing
St Cloud Technical Community College
GED -
Minnesota GED
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