Summary
Overview
Work History
Education
Skills
Timeline
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Misty Sonnier

Houston,TX

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Skilled Pharmacy Technician offering 15 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations.

Overview

18
18
years of professional experience

Work History

Pharmacy Technician

Texas Children's Hospital
01.2006 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need
  • Counted, measured and compounded medications following standard procedures
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
  • Stocked, labeled and inventoried medication to keep accurate records
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality

Dispatcher (part-time)

Central Freight
07.2021 - 12.2021
  • Directed dispatching, routing and tracking of 8 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 40 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Adhered to social distancing protocols and wore mask or face shield
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Increased customer satisfaction by resolving issues
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Exceeded goals through effective task prioritization and great work ethic
  • Worked with customers to understand needs and provide excellent service

Customer Service Representative

06.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers

Education

No Degree - Criminal Justice

Houston Community College
Houston, TX
12.2024

Skills

  • Dispensing Medications
  • Prescription Order Verification
  • Cash Register Operation
  • Prescription Refill Fulfillment
  • Bulk Medicine Pre-packing
  • Prescription Filling and Labeling
  • Storage Maintenance and Security
  • Answering and Routing Calls
  • Organization and Time Management
  • Dependable and Responsible
  • Active Listening

Timeline

Dispatcher (part-time)

Central Freight
07.2021 - 12.2021

Customer Service Representative

06.2019 - 03.2020

Pharmacy Technician

Texas Children's Hospital
01.2006 - Current

No Degree - Criminal Justice

Houston Community College

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Misty Sonnier