Misty Stankoff
Bradyville,TN
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
23
23
years of professional experience
Work History
CNA/Home Health Caregiver
Nancy Harris
08.2021 - 11.2023
- Answered request and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms,and living areas.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient rooms to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Educated patients and family members on best home care practices for healing and recovery.
- Participated in fun activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Cashier/cook
Parsleys Market
08.2018 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Maintenance Dispatcher
Bridgstone Tires
02.2012 - 04.2015
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
Dispatcher Office Assistant/Warehouse Worker
OHL Logistics
04.2001 - 02.2010
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Ordered and distributed office supplies while adhering to fixed office budget.
Education
High School Diploma -
Cannon County High School
Woodbury, TN05.1997
Skills
- Compassionate Communication
- Complex Problem-Solving
- Time Management
- Basic Life Support
- Maintaining Confidentiality
- Medical Terminology
- CPR Certification
- Organizational Skills
- Problem Solving
- Multitasking Abilities
- Vital Signs Monitoring
- Medication Administration
- Bathing Assistance
- Compassion and Empathy
- Attention to Detail
- Feeding Assistance
- Toileting Assistance
- Professionalism
- Active Listening
- Teamwork and Collaboration
- Adaptability and Flexibility
- Patient Care
- Conflict Resolution
- Dressing Assistance
- Stress Management
- Observing Responses
- Mobility Assistance
- Condition Monitoring
- Indirect Patient Care
- Quality Assurance
- Meal Planning
- Patient Lifting
- Electronic Charting
- Collecting Vital Signs
- Maintaining Privacy
- Compassionate
- Supporting Personal Needs
- Conflict resolution
- Attention to detail
- Work order management
Timeline
CNA/Home Health Caregiver
Nancy Harris
08.2021 - 11.2023
Cashier/cook
Parsleys Market
08.2018 - 03.2021
Maintenance Dispatcher
Bridgstone Tires
02.2012 - 04.2015
Dispatcher Office Assistant/Warehouse Worker
OHL Logistics
04.2001 - 02.2010
High School Diploma -
Cannon County High School