Summary
Overview
Work History
Education
Skills
Timeline
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Misty Stenholm

Elgin ,TX

Summary

Versatile and dedicated, I excelled at Dayco by blending expert cabinet-making skills with exceptional customer service, ensuring high client satisfaction. Known for meticulous attention to detail and robust problem-solving abilities, I led teams at HEB Grocery Store to enhance service quality, achieving a notable increase in brand loyalty. My ability to work independently and prioritize effectively underpins a track record of dependable achievements and continuous professional growth.

Overview

34
34
years of professional experience

Work History

Custodian

Thrall Independent School DIstrict
06.2021 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.

Service Leader

HEB Grocery Store
07.2020 - 06.2021
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Collaborated with other departments to resolve complex client issues quickly and effectively.
  • Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
  • Managed a team of service representatives, ensuring consistent quality across all interactions.
  • Enhanced staff productivity with regular training sessions and performance evaluations.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
  • Improved response times to customer inquiries by developing efficient workflows and leveraging technology solutions.
  • Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Cabinet Maker

Dayco
06.1990 - 06.2020
  • Installed hardware such as drawer pulls, hinges, and handles.
  • Read and interpreted design plans to understand project specifications.
  • Maintained safe and organized workspace to minimize risk of injury.
  • Blueprint design understanding
  • Installation understanding
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Conducted regular equipment maintenance checks, maximizing machine performance and reducing downtime due to malfunctions.
  • Inspected completed cabinets for quality assurance.
  • Adhered to all safety protocols during the fabrication process, minimizing accidents and maintaining a safe working environment for all team members.
  • Utilized advanced woodworking techniques, maintaining a high degree of craftsmanship in all completed projects.
  • Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
  • Repaired and maintained equipment for optimal function and usage.
  • Reduced waste by accurately measuring and cutting materials, minimizing the need for rework or additional purchases.
  • Repaired cabinets and cabinet parts.
  • Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
  • Troubleshot issues with cabinetry installations, promptly addressing concerns to ensure complete customer satisfaction.
  • Established a reputation for reliability by consistently meeting deadlines, even during periods of high production demand.
  • Implemented quality control measures, consistently producing durable and aesthetically pleasing cabinets that met all specifications.
  • Enhanced client satisfaction by delivering high-quality custom cabinetry tailored to their specific needs and preferences.
  • Assisted in the installation of finished cabinetry onsite for seamless integration into existing structures or new construction projects.
  • Worked with clients to design and construct custom cabinets based on needs and preferences.

Education

Criminal Justice

Austin Community College
Austin, TX

High School Diploma -

Taylor School District
Taylor, TX
05.1995

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and Dependable
  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Time Management
  • Team Collaboration
  • Cleaning Expertise
  • Floor Cleaning and Buffing
  • Customer service-focused
  • Custodial machine operation
  • Work Prioritization
  • Damage Reporting
  • Facility Opening and Closing
  • Waste disposal
  • Work Orders
  • Heavy Lifting
  • Employee Training
  • Inventory Management
  • Building Maintenance

Timeline

Custodian

Thrall Independent School DIstrict
06.2021 - Current

Service Leader

HEB Grocery Store
07.2020 - 06.2021

Cabinet Maker

Dayco
06.1990 - 06.2020

Criminal Justice

Austin Community College

High School Diploma -

Taylor School District

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Misty Stenholm