Work History
Education
Skills
Timeline
Work Availability
OfficeManager

Misty Stevens

Office Administration /Customer service
Dora,AL

Work History

Office Assistant

Compretrend Computers
Dora, AL
02.2003 - 09.2005
  • Managed over 50 customer calls per day
  • Increased sales by 5%
  • Provided clerical support, addressing routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Managed multiple tasks and met time-sensitive deadlines.

Waitress/Hostess

Lees Restaurant
Argo, AL
03.2001 - 05.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Telemarketing Sales Representative

Telemarketing Concepts
Jasper, AL
03.1999 - 06.2000
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Attained 10% in sales targets on monthly basis
  • Made average of 45 outbound and inbound calls per day
  • Completed daily cold calling and outreach to build sales pipeline.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Education

Diploma -

Dora High School
Dora, AL
08.1986 - 05.1996

Skills

[35] WPM typing speed

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Timeline

Office Assistant

Compretrend Computers
02.2003 - 09.2005

Waitress/Hostess

Lees Restaurant
03.2001 - 05.2022

Telemarketing Sales Representative

Telemarketing Concepts
03.1999 - 06.2000

Diploma -

Dora High School
08.1986 - 05.1996

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Misty StevensOffice Administration /Customer service